Assistant Vice President

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Position Overview

Banking and Capital Mkts.

Key Responsibilities

• Strategic Leadership:
• Develop and implement a comprehensive technology service delivery strategy aligned with the company's business goals and broader Technology Strategy.
• Service Delivery Management:
• Oversee the planning, implementation, and tracking of technology services and solutions.
• Ensure the timely and cost-effective delivery of technology services to meet business requirements.
• Develop and monitor performance metrics to measure service delivery effectiveness and efficiency.
• Innovation and Improvement:
• Drive innovation by identifying emerging technologies and trends that can enhance service delivery.
• Continuously evaluate and improve service delivery processes and methodologies.
• Team Management and Development:
• Lead, mentor, and develop a high-performing technology service delivery team.
• Foster a culture of continuous improvement, collaboration, and innovation within the team.
• Stakeholder Collaboration:
• Work closely with business leaders, IT teams, and other stakeholders to understand requirements and deliver appropriate technology solutions.
• Serve as the primary point of contact for technology service delivery issues and escalate as necessary.
• Quality Assurance and Risk Management:
• Establish and enforce service quality standards and best practices.
• Identify and mitigate risks associated with technology service delivery.
• Ensure compliance with industry regulations and company policies.
• Budget and Resource Management:
• Manage the technology service delivery budget, ensuring cost-effective resource allocation and utilization.
• Optimize resource planning and management to support current and future technology needs.
  

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Minimum of 10 years of experience in technology service delivery, with at least 5 years in a leadership role.
• Strong understanding of IT service management (ITSM) frameworks and methodologies.
• Proven experience in managing large-scale technology projects and service delivery teams.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Experience with budget management and resource allocation.
  

Preferred Skills

• Certification in ITIL, PMP, or similar service delivery and project management methodologies.
• Experience in Banking / Financial / Insurance Industry is a plus.
• Knowledge of Banking Technology or platforms