Assistant Vice President

Job Title:

Location:

Department:

Reports To:

Position Overview:

Banking and Capital Mkts.

Key Responsibilities:

1. Strategic Leadership:

   • Develop and implement a comprehensive technology service delivery strategy aligned with the company's business goals and broader Technology Strategy.

2. Service Delivery Management:

   • Oversee the planning, implementation, and tracking of technology services and solutions.
   • Ensure the timely and cost-effective delivery of technology services to meet business requirements.
   • Develop and monitor performance metrics to measure service delivery effectiveness and efficiency.

3. Innovation and Improvement:

   • Drive innovation by identifying emerging technologies and trends that can enhance service delivery.
   • Continuously evaluate and improve service delivery processes and methodologies.

4. Team Management and Development:

   • Lead, mentor, and develop a high-performing technology service delivery team.
   • Foster a culture of continuous improvement, collaboration, and innovation within the team.

5. Stakeholder Collaboration:

   • Work closely with business leaders, IT teams, and other stakeholders to understand requirements and deliver appropriate technology solutions.
   • Serve as the primary point of contact for technology service delivery issues and escalate as necessary.

6. Quality Assurance and Risk Management:

   • Establish and enforce service quality standards and best practices.
   • Identify and mitigate risks associated with technology service delivery.
   • Ensure compliance with industry regulations and company policies.

7. Budget and Resource Management:

   • Manage the technology service delivery budget, ensuring cost-effective resource allocation and utilization.
   • Optimize resource planning and management to support current and future technology needs.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field Master's degree preferred.
• Minimum of 10 years of experience in technology service delivery, with at least 5 years in a leadership role.
• Strong understanding of IT service management (ITSM) frameworks and methodologies.
• Proven experience in managing large-scale technology projects and service delivery teams.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Experience with budget management and resource allocation.

Preferred Skills:

• Certification in ITIL, PMP, or similar service delivery and project management methodologies.
• Experience in Banking / Financial / Insurance Industry is a plus.
• Knowledge of Banking Technology or platforms