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Assistant Vice President

Assistant Vice President

EXL Services

15 years

4 Lacs

Noida

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

management strategy data reports support service development coaching deployment training processing efficiency accounting peoplesoft oracle reporting collaborative communication presentation learning workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Assistant Vice President

EXL/AVP/1407720

Insurance Property & CasualtiesNoida

Posted On

03 Jul 2025

End Date

17 Aug 2025

Required Experience

15 - 25 Years

Basic Section

Number Of Positions

Band

Band Name

Assistant Vice President

Cost Code

D012804

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

2200000.0000 - 2600000.0000

Complexity Level

Not Applicable

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational

Group

Insurance

Sub Group

Insurance

Organization

Insurance Property & Casualties

LOB

Voice

SBU

Operations

Country

India

City

Noida

Center

Noida-SEZ BPO Solutions

Skills

Skill

PROJECT MANAGEMENT

RELATIONSHIP MANAGEMENT

BUSINESS STRATEGY

Minimum Qualification

GRADUATE

Certification

No data available

Job Description

Position Title, Responsibility Level

AVP

Function

P&C BPO

Reports to

VP Ops

Permanent/ Temporary

Permanent

Span of Control

100+ including Managers, Leads and AMs

Location

Pune

Basic Function

Manage the Operational Delivery
Map peer levels across client organization and establish peer level relationships within the client organization
Establishing operational performance goals
Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities
Put control measures in place to ensure adherence to budget and cost control

Essential Functions

This position is responsible for F&A Operations outsourced to EXL by clients in US. Key responsibilities include:

Lead and manage operations outsourced to EXL
Ensure consistent service delivery in a consultative and solutions-based capacity
Should have the ability to preempt potential issues and take proactive measures to address them
Should have the ability to preempt and escalate any issues pertaining to clients in a non-confrontational manner.
Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs
Develop sound value based solutions and apply technical knowledge and strategic thinking in client delivery
Provide guidance, supervision and review the operational teams to ensure that job responsibilities are met and are in line with Client’s and EXL’s goals and objectives
Develop and manage strong independent relationships with clients at senior positions
Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output
Lead and coach the team to recruit and retain high caliber staff
Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process
Ensure optimal deployment of resources to achieve business goals

Primary Internal Interactions

Below: Senior Managers and Managers
Above: VP Ops
Support: Training, HR & Process Excellence Teams and Client Relationship Managers

Primary External Interactions

Clients: Various levels (Processing Staff, Process Managers, Client’s Project management Office, Client’s Leadership)

Organizational Relationships

Reports To : VP Operations Supervises : Senior Mgr/ Mgrs/ Leads/AMs/Associates

Skills

Technical Skills

Efficiency in computers – MS Office and Accounting applications like PeopleSoft, Oracle, etc.
Ability to operate and manage complex accounting and reporting systems

Process Specific Skills

The candidate should have a broad and deep experience in the insurance domain.

Soft skills (Desired)

An entrepreneurial spirit that thrives in a demanding, fast-paced, cross-functional work environment
Must have excellent organizational skills, including ability to plan, establish priorities and handle multiple tasks
Ability to translate organizational and operational issues into understandable and meaningful solutions
Strong management and analytic skills
A collaborative working style that fosters cooperation and involvement

Soft Skills (Minimum)

Strong Communication & Interpersonal Skills
Strong presentation skills, couple with solid executive presence and the ability to establish immediate credibility
Good people management skills - Highly professional in dealings with clients and co-workers
Ability to deal with unexpected and/or delicate situations calmly and with sound judgment
An ability to manage multiple projects and meet deadlines under pressure
Ability to communicate effectively at all levels
Quick learning capabilities supported by strong analytical skills
Willingness to work in shifts

Education Requirements

Minimum – Graduate

Work Experience Requirements

12+ years of post qualification experience
6+ years of supervisory experience
Minimum 5 years in P&C function preferably in a 3rd party BPO environment

Workflow

Workflow Type

Voice

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