Assistant Training Manager

The Assistant Training Manager plays a crucial role in supporting the planning, coordination, and execution of training and development programs throughout the organization. Working closely with the Training Manager, you will ensure that all staff members receive the necessary training to uphold operational standards, deliver exceptional customer service, and comply with company policies and food safety regulations. Your responsibilities will include assisting in the development and implementation of onboarding programs for new employees. You will conduct regular training sessions covering various topics such as product knowledge, customer service, hygiene standards, SOPs, and soft skills. Monitoring the effectiveness of training through assessments, feedback forms, and on-the-job observation will also be part of your duties. Maintaining accurate training records, attendance, and evaluation results for all employees will be essential. Additionally, you will collaborate with outlet managers and department heads to identify training needs and ensure timely completion of mandatory training programs like food safety and allergens awareness. Supporting the Training Manager in updating training materials, manuals, and SOPs will be another key aspect of your role. As an ideal candidate, you should hold a Bachelor's degree in Hospitality, HR, or a related field (preferred) and have a minimum of 2-4 years of experience in training or operations within the hospitality/F&B industry. Strong communication and interpersonal skills, along with good organizational and documentation abilities, are crucial. Knowledge of training tools, methods, and adult learning principles, as well as proficiency in MS Office applications (Word, Excel, PowerPoint) and familiarity with Learning Management Systems (LMS), will be beneficial. The work environment may require occasional travel to various outlets for on-site training, and flexibility in working hours to accommodate different shifts. This is a full-time position that offers health insurance and Provident Fund benefits, with the primary work location being in-person. If you are passionate about training and development, possess the necessary qualifications and skills, and are eager to contribute to employee engagement and professional growth initiatives, we welcome you to join our team as an Assistant Training Manager.,