Job
Description
Job Title : Store Manager Location : Raipur CG About the Role : We are looking for a dedicated and experienced Store Manager to oversee the day-to-day operations of our retail store. The Store Manager will be responsible for ensuring a high standard of customer service, managing the store's sales and operations, overseeing a team, and driving profitability. The ideal candidate will have strong leadership skills, excellent communication, and the ability to make strategic decisions that benefit both customers and the business. Key Responsibilities : Store Operations : Manage the daily operations of the store, ensuring it runs smoothly and efficiently. Oversee store layout, product displays, and inventory management to ensure products are well-stocked and displayed according to company standards. Ensure adherence to company policies, procedures, and safety regulations at all times. Team Leadership : Lead, motivate, and develop a high-performing team of sales associates and other staff. Provide training, coaching, and performance feedback to enhance employee skills and job satisfaction. Schedule and assign tasks to staff based on business needs, ensuring adequate coverage during peak times. Customer Service Excellence : Foster a customer-centric environment by providing exceptional service, handling customer complaints, and resolving issues promptly. Set customer service standards for the team and ensure those standards are consistently met. Monitor customer satisfaction levels through feedback, surveys, and direct interaction. Sales & Profitability : Drive store sales and achieve revenue targets through effective merchandising, promotions, and upselling. Analyze sales data and performance reports to identify trends and areas for improvement. Develop strategies to maximize store profitability, including inventory management, cost control, and effective product placement. Inventory Management : Oversee the replenishment and organization of stock, ensuring inventory levels are maintained and items are properly tagged and stored. Conduct regular stock audits and coordinate the process for inventory checks and stocktaking. Manage inventory shrinkage and loss prevention strategies. Financial Management : Ensure the store operates within the budget, controlling expenses such as payroll, supplies, and inventory. Prepare and manage store financial reports, including daily cash reports, sales figures, and monthly performance assessments. Handle cash management, banking, and store deposits. Visual Merchandising : Implement and maintain visual merchandising standards to create an attractive store layout and promote products. Organize promotional events, in-store displays, and seasonal merchandising to drive sales. Marketing & Promotions : Collaborate with the marketing team to plan and execute local store promotions, events, and advertising campaigns. Ensure promotional materials and signage are correctly displayed and updated in the store. Compliance & Safety : Ensure the store complies with health, safety, and legal regulations. Maintain a clean, safe, and organized store environment for both staff and customers. Perform regular safety checks and maintenance of store equipment. Qualifications : Proven experience as a Store Manager or in a similar retail management role. Strong leadership and interpersonal skills, with the ability to manage and motivate a team. Excellent customer service skills and the ability to resolve conflicts professionally. Ability to analyze sales and financial reports to drive business decisions. Strong organizational skills with attention to detail. Proficiency in using retail management software, POS systems, and MS Office. High school diploma or equivalent; a degree in business, retail management, or a related field is a plus. Preferred Skills : Experience in retail merchandising and visual displays. Knowledge of inventory management and loss prevention techniques. Ability to work flexible hours, including weekends and holidays. Bilingual (if applicable, depending on store location). Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹220,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Weekend availability Weekend only Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Work Location: In person
