JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager – Strategic Operations
Position Overview
The Assistant Manager – Strategic Operations plays a key role in supporting the overall functioning of workplace and facility operations while contributing to data-backed decision-making, compliance management, and project execution. This position offers exposure across facility management, operational governance, and PMO activities. The individual will work closely with workplace teams, service partners, and business stakeholders to ensure seamless operations, adherence to regulatory standards, and effective delivery of improvement projects.
Key Responsibilities
Facility Management Operations
In this role, the Assistant Manager will support daily workplace operations by coordinating service delivery, managing vendor interactions, and contributing to space planning and workplace experience initiatives. The individual will assist in implementing operational workflows, SOPs, and facility standards to ensure efficiency and consistency across services. Responsibilities include managing access, coordinating scheduling requirements, monitoring vendor service levels, and supporting initiatives that enhance space utilization and workplace optimization. The role requires a structured approach to problem-solving and a high level of ownership in maintaining operational excellence.
Compliance Auditing & Quality Assurance
The individual will support the organization’s compliance framework by conducting routine safety, regulatory, and contractual audits across facilities. This includes maintaining audit checklists, tracking compliance dashboards, and documenting findings to ensure alignment with internal policies and external regulations. The Assistant Manager will coordinate corrective actions, support external and internal audit teams with necessary documentation, and help ensure that workplace operations meet required standards and contractual obligations.
Project Management & PMO Support
The role contributes to the planning and execution of workplace improvement projects, facility upgrades, and operational initiatives. The Assistant Manager will support project tracking, maintain documentation, and monitor timelines to ensure projects stay aligned with scope and expectations. The individual will assist in preparing governance updates, coordinating with cross-functional teams and vendors, and supporting budget monitoring and milestone tracking. This exposure enables a strong foundation in project management principles, stakeholder coordination, and structured execution.
Required Qualifications
- MBA or Master’s degree in Management
- Internship experience in facility management, operations, analytics, corporate real real estate, or project environments
- Strong analytical skills with proficiency in Excel and PowerPoint
- Ability to understand operational workflows and contribute to process improvement
Core Competencies
- Strong communication and stakeholder management skills
- Detail-oriented, structured, and process-driven approach
- Ability to manage multiple tasks in a fast-paced environment
- Problem-solving mindset with adaptability and willingness to learn
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
