Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager – Soft Services
Business Unit: Integrated Facilities Management (IFM)
Reporting To: Manager – Soft Services
Role Overview – What This Job InvolvesAs Assistant Manager – Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include:
Providing administrative and operational support to the FM team.
Ensuring timely and accurate reporting for assigned facilities.
Acting as the escalation point for FM-related issues.
Managing Helpdesk operations and guiding operators on escalated concerns.
Coordinating logistics and setup for client meetings, conferences, and VIP visits.
Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards.
Conducting regular facility rounds to identify and resolve service issues.
Supervising cafeteria operations, ensuring hygiene, food quality, and prompt issue resolution.
Preparing and communicating weekly shift rosters for Helpdesk, Front Desk, and Mailroom teams.
Operational Risk ManagementImplement and update Emergency Response Plans and conduct drills.
Provide after-hours support for facility-related issues.
Ensure compliance through operational audits.
Escalate incidents and problems as needed.
Performance ObjectivesDeliver services in line with best practices and contractual obligations.
Ensure compliance with policies, procedures, and timelines.
Effectively manage and coordinate internal and vendor teams.
Achieve SLA targets and ensure high client satisfaction.
Resolve Helpdesk complaints promptly and efficiently.
Key Skills & AttributesStrong leadership and team management capabilities.
In-depth understanding of FM service structures and operational expenditure.
Ability to manage day-to-day operations and step in for Facility Managers during leave.
Excellent communication skills.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
