Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Soft Services - Manager
Overview
We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location.
Required Qualifications
Bachelor's degree
3-5 years of facility management experience with soft services focus
Knowledge of industry standards and relevant regulations
Microsoft Office Suite proficiency
Strong communication skills
Ability to manage competing priorities in fast-paced environments
Fluency in English and Hindi; Marathi knowledge beneficial
Preferred Qualifications
Professional certification (FMP, CFM)
Health and safety compliance expertise
Vendor management capabilities
Smart building technology familiarity
Key Responsibilities
Operations
Manage day-to-day soft services including housekeeping, pest control, and reception
Monitor service delivery against established standards and SLAs
Conduct regular inspections and audits of soft services to identify improvement areas
Implement standardized operating procedures ensuring compliance with client policies
Respond immediately to critical performance incidents and coordinate follow-up actions
Leadership
Lead the soft services FM team including on-site vendor personnel
Foster high staff morale, trust, and work ethics
Create an environment that supports teamwork and performance excellence
Mentor team members and facilitate professional development opportunities
Encourage innovation and initiative-sharing within the team
Perform role of training coordinator
Client Relations
Build credible relationships with clients and business unit stakeholders
Maintain communication to sustain healthy business relationships
Act as liaison between clients, service providers, and internal teams
Resolve issues effectively through clear communication
Contract Management
Drive excellent implementation of all contracts at assigned sites
Collaborate with Sourcing teams to manage vendor performance
Support selection, training, and supervision of service staff and contractors
Financial Oversight
Contribute to budget planning and cost control initiatives
Drive financial targets and control requirements across all sites
Prepare standard periodic reports as required
Compliance
Uphold health, safety and environmental standards
Implement sustainable facility practices
Ensure regulatory adherence
Working Conditions
Office-based with regular facility walkthroughs, six days working
Occasional evening or weekend availability for emergency situations
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
