TITLE
Assistant Manager -Soft Service
BUSINESS UNIT
Integrated Facilities Management (IFM)
REPORTING TO
Soft Service Manager (directly);Account Manager (on matrix)
NUMBER OF SUBORDINATES
Range between 6 to 8
POSITION GOALS
- Ensure smooth operation of BES vertical & soft service project management with the support and alignment of Bangalore based SME.
- Bring operational efficiency and sustainability at site to achieve EE satisfaction as per JLL Standard.
Duties And Responsibilities
- Understand JLL IFM Service contract.
- Take over the Site, actively call out snags and snag closure.
- Vendor Management aligning with all supplier to establish and maintain operational stability, compliance score, timely execution of work and cost efficiency and KPI meeting with suppliers.
- Operational issues on real time basis which requires assistance, guidance and approval.
- Landlord Management Aligning with Landlord to resolve issues on timely basis
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Forecast budget and manage the same within negligible variance.
- Interacting with JLL Spoc for monthly walkthrough, on demand request etc.
- Advice the Site Manager on implementing ideas, cost saving etc.
- Tracking & control Inventory, expense, invoice.
- Ensure adherence to policies and procedures applicable to the FM function.
- Plan, organize and arrange any event for JLL.
- Ensure compliance of regulations / requirements of JLL management.
- Provide assistance in general administrative activities as required.
- Regular meeting with Admins to understand the day to day requirement
- Any other duties as and when required by the direct Manager/ JLL Spoc.
- Landscaping management
- Waste Management
KEY PERFORMANCE MEASURES
- Meet the requirements of customer proactively and professionally
- Respond the client's work requests on time
- Achieve financial activities budget management, timely invoice submission, maintain invoice & PO trackers. Forecast budget for next FY & comply with glide path
- Risk Assessment at site and mitigation plan
- Stake holder management Aligning with Client Spoc, admins and BU.
- People / Team Management To manage team of JLL at site.
- Work in partnership with Client spoc and JLL SME team to implement strategies, policies, and services to increase employee satisfaction & reduce organizational and operational Risk.
- Set team targets & monitors performance
- Assist and mentor subordinates on standards and best practices
EMPLOYEE SPECIFICATIONS
KEY COMPETENCIES
- Any Graduate with minimum 5-6 years of experience in facilities Management.
- English-excellent written and oral communication skills Mandatory
- Knowledge of Local language Advantage
- Knowledge & Proficiency on:
- Soft Services knowledge
- Good Administrative skills
- People Management
- Technical knowledge Advantage
- Experience in direct management of 2-4 employees Advantage
- Work Experience in international organization- Advantage