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Assistant Manager - Soft Services

Assistant Manager - Soft Services

JLL

0 years

0 Lacs

hyderabad telangana india

Posted:2 days ago| Platform:

Apply

Skills Required

management reporting support escalation logistics resolve service risk compliance audits leadership communication

Work Mode

On-site

Job Type

Full Time

Job Description

Assistant Manager – Soft Services

Business Unit:

Integrated Facilities Management (IFM)

Reporting To:

Manager – Soft Services

Role Overview – What This Job Involves

As Assistant Manager – Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include:

Providing administrative and operational support to the FM team.
Ensuring timely and accurate reporting for assigned facilities.
Acting as the escalation point for FM-related issues.
Managing Helpdesk operations and guiding operators on escalated concerns.
Coordinating logistics and setup for client meetings, conferences, and VIP visits.
Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards.
Conducting regular facility rounds to identify and resolve service issues.
Supervising cafeteria operations, ensuring hygiene, food quality, and prompt issue resolution.
Preparing and communicating weekly shift rosters for Helpdesk, Front Desk, and Mailroom teams.

Operational Risk Management

Implement and update Emergency Response Plans and conduct drills.
Provide after-hours support for facility-related issues.
Ensure compliance through operational audits.
Escalate incidents and problems as needed.

Performance Objectives

Deliver services in line with best practices and contractual obligations.
Ensure compliance with policies, procedures, and timelines.
Effectively manage and coordinate internal and vendor teams.
Achieve SLA targets and ensure high client satisfaction.
Resolve Helpdesk complaints promptly and efficiently.

Key Skills & Attributes

Strong leadership and team management capabilities.
In-depth understanding of FM service structures and operational expenditure.
Ability to manage day-to-day operations and step in for Facility Managers during leave.
Excellent communication skills.

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