Assistant Manager- Service

Role:

Location:

Full/ Part-time:

Build a career with confidence

About The Role

Key Responsibilities

• Ensure timely and quality service for Light Commercial AC units.
• Monitor and manage service calls, ensuring adherence to TAT (Turnaround Time) and RC (Repeat Calls) targets.
• Oversee Preventive Maintenance (PM) schedules and ensure closure within defined timelines.
• Drive service revenue through AMC (Annual Maintenance Contracts), retrofit projects, and D&C service jobs.
• Assess existing installations for retrofit feasibility.
• Prepare proposals and coordinate execution of retrofit projects.
• Ensure technical compliance and customer satisfaction post-retrofit.
• Conduct regular customer visits to understand service needs and feedback.
• Visit dealers to ensure service readiness, training, and support.
• Manage dealer performance and resolve escalations.
  

Role Purpose

• Track and manage service calls through CCN
• Ensure proper logging, assignment, and closure of calls.
• Analyze call data to identify trends and areas for improvement
• Liaise with Sales, Logistics, Technical Support, and Parts teams for smooth service execution.
• Coordinate with Finance for billing and collections related to service and spares.
• Work with Quality and R&D teams for feedback and product improvements.
  

Minimum Requirements

• BE / B-tech in Mech or Electrical Engineering
• 2- 5 years of experience in Air conditioning
  

Benefits

• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme
  

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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