Assistant Manager

Job Description:

We are seeking a proactive and experienced Assistant Manager to join our dynamic team. The ideal candidate will support daily operations, manage team performance, and ensure customer satisfaction while assisting in the strategic planning and implementation of company goals.

Key Responsibilities:

• Support the Manager in supervising daily office operations and staff performance.
• Assist with planning, organizing, and implementing internal processes and client service strategies.
• Ensure smooth communication between departments and with clients.
• Monitor employee productivity and provide performance feedback.
• Handle client escalations and ensure timely resolution of queries.
• Maintain records, reports, and documentation accurately and confidentially.
• Coordinate with team leaders for training and onboarding of new hires.
• Ensure adherence to company policies and compliance guidelines.
• Generate performance and activity reports for senior management.
• Represent the organization professionally during client meetings and external engagements.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience (2+ years) in team leadership, office operations, or client servicing.
• Excellent communication, organizational, and interpersonal skills.
• Strong problem-solving skills and a proactive approach to work.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to multitask and work under pressure.
• Experience in the immigration or education consultancy sector is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹250,000.00 per year

Benefits:

• Cell phone reimbursement

Supplemental Pay:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person