Assistant Manager - Operations

About Us:

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Job Scope:

Responsible for managing outbound operations for B2B customers, ensuring timely dispatch, service level adherence, and operational efficiency. The role involves stakeholder coordination, team supervision, and driving a high-performance culture.

Key Responsibilities:

• Manage and lead outbound operations, ensuring timely and accurate order dispatch while maintaining service levels.
• Build and maintain strong working relationships with customers and internal stakeholders.
• Coordinate with Logistics Service Providers (LSPs) to meet delivery timelines and customer requirements.
• Provide accurate inputs for billing and production planning related to outbound shipments.
• Review daily outbound processes and manage team performance to achieve KPIs.
• Supervise operations and ensure strict adherence to Standard Operating Procedures (SOPs).
• Participate in quality assurance initiatives and enforce safe working practices.
• Develop a high-performance service culture within the outbound team.
• Manage employee development and performance through coaching and feedback.

Skills & Competencies:

• Strong knowledge of outbound warehouse operations, dispatch planning, and B2B logistics.
• Ability to manage stakeholder relationships and coordinate with multiple partners.
• Proficiency in WMS systems, MS Excel, and reporting tools.
• Leadership and team management skills.
• Knowledge of quality and safety standards.

Qualifications & Experience:

• Graduate / Postgraduate in Supply Chain, Logistics, or related field.
• 3–6 years of experience in outbound warehouse operations, preferably in B2B and retail industry.