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Assistant Manager - Operations

Assistant Manager - Operations

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Teleperformance (TP)

5 - 10 years

2 - 6 Lacs

mumbai thane

Posted:-1 days ago| Platform:

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Skills Required

operations bpo operations management customer experience management strategic thinking customer satisfaction leadership crm customer experience communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and oversee daily operations to ensure efficiency and productivity.
Develop and implement process improvements to boost performance and customer satisfaction.
Collaborate with cross-functional teams to achieve business objectives.
Analyze data and metrics to inform operational decisions and drive growth.
Lead and mentor a team of professionals to achieve their full potential.
Foster a culture of excellence, respect, and accountability within the team.

Job Requirements

Proven experience in operations management or a related field.
Strong leadership and communication skills are essential.
Ability to analyze complex data and make informed decisions.
Excellent problem-solving and strategic thinking skills.
Experience in managing and motivating high-performing teams.
Strong understanding of CRM/IT Enabled Services/BPO industry trends and best practices.

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Assistant Manager - Operations