Assistant Manager – Marketplace Sales

As an Assistant Manager – Marketplace Sales, you will lead a team of Sales Executives handling either international or domestic destinations on the TripXL platform. You will be responsible for driving destination-specific growth, achieving sales targets through assigned travel agents, and nurturing your team’s performance. This role combines sales leadership, CRM expertise, agent management, and a data-driven approach to grow our marketplace effectively.

Key Responsibilities

 Own and drive sales performance for assigned domestic or international destinations.

 Achieve monthly revenue and conversion targets at the cluster/destination level.

 Ensure high Conversion Ratios for all destinations handled.

 Monitor and improve the Quotation-to-Closure rate across assigned destinations.

 Track hot funnel percentage to ensure a healthy pipeline of potential conversions.

 Ensure timely and consistent AH-wise (Agent Handler) follow-up adherence using reports and scorecards.

 Identify and reduce missed or delayed follow-ups at the destination level.

 Conduct regular 1:1 feedback and coaching sessions with team members to support performance

improvement.

 Identify and actively support underperforming team members, with action plans and follow-up on progress.

 Plan and execute daily team huddles to align goals, resolve blockers, and track execution.

 Submit timely daily/weekly performance reports with key highlights, challenges, and next steps.

 Track and report the number of action plans created for bottom performers and measure their outcomes.

 Drive destination-level growth through data-backed strategies and improved agent performance.

 Maintain discipline, accountability, and skill development within the team to ensure consistent performance.

 Support CRM hygiene, lead pipeline management, and ensure data accuracy for tracking and reporting.

 Collaborate with cross-functional teams (pre-sales, ops, product) to address gaps and boost performance.

Skills We’re Looking For

 Graduate in any stream; MBA preferred.

 4–6 years of experience in sales - preferably in travel, BPO, or marketplace platforms.

 Proven experience managing a sales team (8–10 members minimum).

 Strong verbal and written communication in English and Hindi.

 Highly data-driven with experience working on CRMs and sales dashboards.

 Strong organizational skills and ability to multitask and manage deadlines.

 Ability to work in a fast-paced startup environment with a solution-focused mindset.

 Familiarity with sales funnels, performance dashboards, and reporting tools like Google Sheets, Excel (pivot tables, formulas).

Bonus Skills

 Prior experience in the travel, tourism, or hospitality industry, especially in a B2C or B2B2C environment

 Ability to coach and upskill sales teams, with a track record of improving underperforming team members

 Understanding of lead qualification frameworks (BANT, CHAMP, etc.) and consultative selling techniques

 Strong problem-solving mindset with the ability to work under pressure and meet tight deadlines

 Comfortable in a startup culture – agile, accountable, self-motivated, and open to wearing multiple hats

 Passionate about travel, destinations, and creating high-quality experiences for customers and agents alike