Job
Description
Are you ready for the next challenge in Cyber Security Delivery? We are looking for a Manager / Assistant Manager / Delivery Specialist – Cyber Security Services Operations Experience: 3–5 Years Location: Gurgaon – Sohna Road, Sector 49 Department: Cyber Security Services Role Summary: We are seeking a proactive and organized Assistant Manager / Manager – Cyber Security Services Operations to lead cross-functional delivery teams supporting SOC monitoring , DLP / CASB monitoring & management services . The role emphasises program governance , operational excellence , and customer engagement , ensuring high-quality service delivery through cross-trained team members. While not a hands-on SOC manager role, a solid understanding of cybersecurity operations is essential. The role will work closely with customer success specialist. Key Responsibilities: Program Governance & Delivery Oversight Oversee operational governance for cybersecurity services delivery across SOC, DLP, and CASB domains. Define and track delivery KPIs, SLAs, and quality metrics; ensure adherence to contractual commitments. Establish and manage operational cadence including weekly reviews, monthly service reporting, and continuous improvement plans. Maintain and improve runbooks, knowledge bases, and operational playbooks where required. Cross-Functional Team Management Lead and coordinate a cross-trained team delivering integrated security services. Promote team flexibility and service continuity through knowledge-sharing and cross-skilling initiatives. Facilitate effective resource allocation and manage shift schedules if required. Customer Interaction & Service Excellence Serve as a primary operational point of contact for clients for day-to-day delivery and escalations. Collaborate with the Customer Success Lead to identify areas of service improvement, value addition, and strategic alignment. Support onboarding and steady-state transition of new customers, ensuring seamless integration into delivery processes. Participate in client governance calls, QBRs, and feedback loops to enhance service delivery. Continuous Improvement & Operational Efficiency Identify process gaps and drive automation, optimization, and quality enhancements across services. Collaborate with internal stakeholders including technology SMEs, security architects, and compliance teams for alignment. Contribute to service innovation and transformation initiatives. Required Skills & Experience: 3–5 years of experience in cybersecurity service operations, program coordination, or delivery management in a managed services/MSSP environment. Hands-on understanding of cybersecurity domains such as: SOC monitoring and incident response workflows DLP tools (e.g., Symantec, Forcepoint, Microsoft Purview) CASB solutions (e.g., Netskope, Zscaler) Strong experience in delivery governance, customer communication, and operational metrics tracking. Excellent interpersonal, coordination, and presentation skills. Proficient with service management and collaboration platforms (e.g., ServiceNow, Jira, Confluence, MS Teams). Preferred Qualifications: Bachelor's degree in Information Security, Computer Science, IT, or a related field. Experience in stakeholder engagement, account management, or customer success is a plus. Work Culture & Environment: Customer-first mindset with a strong focus on delivery excellence. Agile, cross-functional security delivery team culture. We operate on a 5 day work week schedule, supporting work-life balance and personal well-being Opportunities for professional growth through upskilling and cross-domain exposure. Employees are encouraged to cross-train across technologies and continuously enhance their skills through formal training, hands-on experience, and certifications. We foster a team-first environment that values open communication, diversity of thought, and mutual respect. #Cybersecurityjobs #cybersecurityservicedelivery #cybersecuritydelivery #cybersecurityoperations #Cybersecuritydeliverymanager Show more Show less
