Assistant Manager / Manager - Operations Permanent Controls

About Business line/Function:

Operational permanent control (first line of Defence) team works closely with business teams in order to support in and managing the operational risks, incidents, comply with group guidelines and contribute in effective completion of Risk Control Self Assessments. Additionally facilitate Audit coordinations, governance meetings and as well as Procedure Managements.

Operational permanent control (first line of Defence) team works closely with business teams in order to support in and managing the operational risks, incidents, comply with group guidelines and contribute in effective completion of Risk Control Self Assessments. Additionally facilitate Audit coordinations, governance meetings and as well as Procedure Managements.

Responsibilities

• Being a representative in the Operational Permanent Control Unit functioning within the organization ensure that the Group guidelines are adhered by the across the organisation.
• Work closely with Operational and functional Business Units in GSO to ensure that the defined controls are adhered and any deficiencies/failures are escalated to Senior Management on time.
• Investigate the incidents recorded and perform regular follow-up with the stake- holders according to the Incident management guidelines including and evaluate the effectiveness of the preventive measures proposed and implemented within the defined time lines.
• Work closely with business units in order to assess both effectiveness and efficiency of existing controls.
• Evaluate the operational risk from an internal & external fraud perspective, ensure the teams comply with group guidelines.
• Contribute to the completion of Generic Control Plan (GCP) and other Risk framework and ensure that Group requirements are met.
• Support Global OPC team in implementing the Generic control plans (GCP) to the operational and functional teams.
• Liaise with the operational and functional units in case of any information or documentation deficiencies to meet local requirements.
• Closely monitor on the implementation of recommendations issued by internal (LOD1, LOD2 and IG) and external audit, regulatory bodies, etc. Share the recommendations status report to internal, regional and global stakeholders.
• Ensure that the procedures are reviewed in regular interval by the Business units and Operation Risk Team and ensure that procedure covers the entire process and it is within the operational framework.
• Involved during the migration of new activity/process along with Project management team and review the documents such as SOPs, existing RCSA, and Historical incidents in order to have the appropriate control framework.
• Diligently follow the proper escalation channels where required.
• Ensures that all qualified incidents are adequately translated to operational historical incidents, and registered within Risk 360 and escalate via proper channels where necessary.
• Work closely with Managers and Operation team for the Heads up preparation.
• Incidents reported by BUs are to be completed with basic details within 30 days & closed within 60 days.
• Ensure all the required controls identified are updated in SOPs.
• Ensure write-ups of various sections in BIRDIE/RISK360 are clearly articulated.
• Ensure the action plans are recorded in AURORA for significant incidents and communicated to senior management within 48 hours.
• Ensure that RCSA methodology is diligently followed and assessment is carried out as per the Group guidelines including overall coverage of risk and process,
• Work closely with managers in creating the action plan for open risks and ensure action plans are implemented within the agreed timeframe.
• Ensure all the signed RCSA master copy is documented and archived in shared drive for easy reference and retrieval.

• Contribute to the Daily, Weekly, fortnightly and monthly reporting to the senior management on Incidents, Preventative Measures, aging incidents, Long term incidents and Open recommendations etc.
• Work with managers in conducting the Permanent control Meeting with Operational and Functional units within organization.
• Contribute inputs to the risk reporting to Management through Risk Control Committee and Internal Control committee.

• Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.
• Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines.
• Identify Operational Risk Areas within the entitys processes or activities.
• Ability to analyses and be critical in decision making

Specific Qualifications

Skills Referential

BehaviouralSkills:

• Ability to collaborate / Teamwork
• Adaptability
• Attention to detail / rigor
• Personal Impact / Ability to influence

Transversal Skills:

• Analytical Ability
• Ability to inspire others & generate people's commitment
• Ability to develop others & improve their skills
• Ability to develop and leverage networks

Education Level:

Master Degree or equivalent

Experience Level

Beginner