Assistant Manager / Manager – Collections

Job Title: Assistant Manager / Manager – Collections

Office Location: Printo Bomanahalli office

Department: Finance

Reporting To: Finance Manager/CFO

Key Responsibilities

• Daily Collections Execution: Manage a defined portfolio of overdue accounts—initiate calls, emails, and in-person visits to collect payments, negotiate arrangements, and ensure adherence to agreed plans
• Customer Ledger Reconciliation: Perform detailed reconciliation of customer ledgers; investigate and resolve discrepancies or missing/inaccurate entries
• On‑Site Customer Engagement: Travel regularly to customer locations for collections discussions, account reconciliation, escalation resolution, or relationship maintenance
• Accounting‑Driven Issue Resolution: Apply technical accounting knowledge to resolve billing gaps, short payments, unapplied cash, or general ledger issues; coordinate with finance as needed
• Dispute & Escalation Handling: Identify disputed charges, investigate root causes, liaise with internal stakeholders (billing, sales, finance), and resolve cases directly with customers
• Compliance Awareness: Stay current on applicable debt collection laws and best practices; ensure all customer interactions are professional, compliant, and documented
• Stakeholder Management: Communicate effectively with internal teams and external clients—maintain strong relationships, share status updates, and align on action items
• Reporting & Documentation: Maintain detailed records of collection activities, ledger reconciliations, client interactions, and issue resolutions. Provide weekly/monthly status reports.
  

• Bachelor’s degree in Accounting, Finance, or equivalent.
• Minimum 3–5 years of hands-on credit & collections experience, ideally as a senior specialist or subject matter resource
• Proven track record of managing reconciliation and collection activities without team supervisory duties.
  

• Solid accounting knowledge—accounts receivable, general ledger, cash application, short-pays.
• Proficient in Google Sheets – comfortable with pivot tables, VLOOKUP, filters, and basic data reconciliation
• Familiarity with collections workflows and aging reports
  

• Excellent communication and negotiation skills—spoken and written.
• Professional demeanor, with strong relationship-building capabilities.
• Analytical thinking and attention to detail—ability to dig into transactions and discrepancies.
• Resilient and results-driven with a strong sense of accountability.