Job
Description
The Key Account Manager (KAM) will be responsible for managing and nurturing relationships with the companys most strategic customers, ensuring the delivery of exceptional service and value. The KAM will play a key role in driving business growth by understanding customer needs, aligning solutions to those needs, and working cross-functionally to deliver outstanding results. This role requires strong relationship-building skills, strategic thinking, and the ability to manage complex accounts effectively. Key Responsibilities: Account Management Relationship Building: o Develop and maintain long-term relationships with key brands. o Serve as the primary point of contact for a portfolio of accounts, ensuring high customer satisfaction. o Regularly engage with decision-makers and influencers within key accounts to understand their needs and goals. o Foster a deep understanding of each brands business and industry trends to anticipate and address their challenges. Sales Strategy Growth: o Identify and implement growth opportunities within key brands, including cross-selling, upselling, and expanding product/service offerings. o Collaborate with the sales and marketing teams to develop tailored strategies that meet the specific needs of each brand. o Drive the sales cycle from initial contact to closing, ensuring all sales opportunities are maximized. Customer Retention Satisfaction: o Monitor and track account performance, ensuring that clients are satisfied and their expectations are met or exceeded. o Address and resolve customer concerns, complaints, or issues in a timely and professional manner. o Proactively identify and mitigate risks that could impact customer retention. Account Planning Reporting: o Develop and execute brand plans that align with the brands business objectives and the companys growth targets. o Track and report on brand activity, sales pipeline, and performance metrics, providing regular updates to senior leadership. o Ensure that brand objectives, timelines, and budgets are aligned with the companys capabilities and resources. Collaboration Cross-Functional Engagement: o Work closely with internal teams, including customer support, operations, product, and marketing, to deliver solutions that meet customer expectations. o Ensure seamless execution of projects and initiatives by liaising between the customer and internal teams. o Participate in product development discussions to provide customer feedback that could influence product roadmap. Market Insights Industry Knowledge: o Stay up to date with industry trends, market conditions, and competitor activity to proactively identify opportunities and threats. o Provide thought leadership and strategic advice to customers based on market insights and company capabilities. Qualifications: Education: o Bachelors degree in Business, Marketing, Sales, or a related field. A Master's degree or relevant certification is a plus. Experience: o Minimum of 4-6 years of experience in account management, key account management, or a related field (preferably in Offline Retail). o Proven track record of managing high-value accounts and achieving sales targets. Skills: o Excellent communication and interpersonal skills, with the ability to influence and build rapport at all levels within customer organizations. o Strong problem-solving and negotiation skills. o Ability to analyze customer data and market trends to create actionable insights and solutions. o Highly organized, with the ability to manage multiple priorities and deadlines. Personal Traits: o Strategic thinker with a customer-centric approach. o Self-motivated and results-oriented with a proactive attitude. o Adaptable and able to thrive in a fast-paced, dynamic environment.
