Assistant Manager Collections

Skills & Qualifications

• Bachelor’s degree, preferably in Finance, Accounting, Business Administration, or related field
• 8+ years of AR/Collections experience, including 3–5 years in a leadership role.
• Strong knowledge of Order-to-Cash (O2C) processes, AR systems, and controls.
• Proficiency with ERP systems (Oracle, Netsuite and High Radius) and collection tools.
• Excellent analytical, negotiation, and communication skills.
• Proven track record of reducing past dues and improving collection efficiency.
• Ability to lead teams in a fast-paced, results-driven environment.

Competency

• Customer-focused with strong relationship management skills.
• Results-driven with accountability for cash collection targets.
• Process-oriented with an eye for continuous improvement.
• Strong teamwork and collaboration across cross-functional teams.

Key Responsibilities

• Team Leadership & Strategy
• Collections Management
• Operational Excellence
• Client Communication
• Reporting & Analytics
• Compliance & Governance

KPI’s

• Achievement of monthly/quarterly cash collection targets.
• Reduction in DSO and past due % of AR.
• Timely resolution of disputes and unapplied cash.
• Collector productivity and adherence to daily worklists.
• Accuracy and timeliness of collection reporting.