Job Title: Document Verification Executive (Non-Voice Process) Location: Below is the address: - https://g.co/kgs/kZ9osQk 91springboard ITPL Main Road, Mahadevapura Department: Verification Employment Type: Part time/ Internship Job Summary: We are looking for a detail-oriented and responsible individual to join our team as a Document Verification Executive. This is a non-voice back-end role focused on verifying and validating customer documents and ensuring compliance with internal and regulatory guidelines. Key Responsibilities: Review and verify customer documents submitted during onboarding or KYC processes. Ensure accuracy and completeness of the submitted information. Cross-check data with internal systems and update customer records. Flag and escalate discrepancies or suspicious documents for further review. Maintain confidentiality of customer data at all times. Coordinate with internal teams for clarifications and approvals if needed. Meet daily/weekly verification targets and follow quality standards. Requirements: Minimum qualification: PUC / Diploma / Graduate in any stream. Basic computer knowledge and familiarity with MS Excel / Google Sheets. Good reading comprehension and attention to detail. Ability to work independently with minimal supervision. Prior experience in document verification / non-voice BPO preferred (not mandatory). Show more Show less
Key Responsibilities: Manage and develop relationships with affiliate partners (web and mobile). Conduct monthly reconciliations with partners, identify and resolve discrepancies. Collect invoices from partners and ensure timely payment processing. Monitor traffic quality, detect and analyze fraud cases, and propose improvements. Increase affiliate traffic volumes while maintaining high quality and ROI. Work with post back integrations and tracking setups (GA4, Appsflyer, Affise). Prepare detailed reports on performance and provide insights to management. Collaborate closely with internal teams (finance, risk, product, and marketing). Requirements: Minimum 3 years of experience in affiliate management. Proven experience with CPA model partnerships. Strong knowledge of postback integrations and tracking systems. Hands-on experience with both web offers and mobile apps. Proficiency in GA4, Appsflyer, and advanced Excel. Experience with Affise is a plus. Background in CPA networks or financial companies (on client side) is preferred. Strong analytical and communication skills. Fluent in English; Hindi or other local languages are a plus.
JOB RESPONSIBILITIES: Coordinate ac vi es of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked. Oversee the collection of outstanding credit to minimize loss while ensuring it is handledappropriately and per company policy. Create and implement strategies to increase the number of successful collections on outstandingdebt. Recruit, hire, train and evaluate staff members within the collections department to ensurerequired count of staff members are available to handle the workload. Develop goals that complement the overarching business goals of the company and coordinatestaff to continually meet and exceed goals. Run reports and analyse data pertaining to the department and share with executive staff andmanagers of department staff as needed. Implement credit policies and procedures that retain a smooth running of the department andavoid excessive credit limits. Completely own key metrics: Conversion Rates, Quality and Operational Metrics: AHT, Idle Time,Shrinkage and Others The Goal is to do everything Possible to achieve Collection Target. Dialer Exposure is a Must to Create and Implement Dialer Outbound Strategies Develop a deep understanding of our Users, usage, products, internal and external stakeholdersand how they impact our business, to inform important decisions across the organization. Ensuring legal guidelines are compiled for entire collection structure in le er and sprits Ensure that the collection executives adhere to the legal guidelines provided by the law in force Keeping the write off percent within risk pricing. Control por olio in terms of bucket flows. Handle customer issues escala ons. Feedback on credit policy based on market condi ons. Manage and put support mechanism for legal / police issues. - Ensuring audit queries arecomplied with, ensuring corrective and preventive action. Liaising with the partners for reconciliation and for collection of cash/cheque from the customer-Liaising with the partners for getting overdue details, bounce details and mandate reject detailson a timely manner Planning, strategizing, and executing effective legal remedies for resolution from NPA accounts Consistent and effective follow up and negotiation with the customers. REQUIREMEMTS & EDUCATION QUALIFICATION Bachelor's degree, preferably in B. Com or B.BA. MBA (FINANCE) would be add-on. Total work experience of 7yrs plus which would include minimum 3years of CollectionManagement Experience Ability to execute the collection strategy with speed Understanding of consumer lending and collection process Expertise in call centre management and collection agency management You must be willing to roll up your sleeves and get the job done. Strong communication, interpersonal and detail-oriented skills Prior expertise in scaling teams is preferred Self-starter and motivated, with ability to work with multiple stakeholders and drive key projects Experience in a fast-paced environment, preferably in a growth stage start-up Comfortable in a tech-heavy environment but able to explain technical and quantitative conceptsto non-technical audiences Candidate must be residing in Bangalore
Company Description Trustpaisa, a part of Fingular Group, is a rapidly-scaling fintech asset management company in Southeast Asia. Fingular creates products specifically for the 80% of people in Southeast Asia who feel excluded and underserved by traditional financial services. Utilizing fintech innovations, Fingular aims to serve the many instead of the few. Trustpaisa focuses on leveraging these innovations to enhance financial inclusivity and provide tailored financial solutions. Role Description This is a full-time on-site role for a Tele-collections Manager, located in Bengaluru. The Tele-collections Manager will be responsible for managing and overseeing the daily operations of the collections team. This includes setting targets, training team members, monitoring performance, and developing strategies to improve collection rates. The role also involves handling escalated customer calls and ensuring compliance with company policies and regulations. Qualifications Team management and leadership skills required Experience in tele-collections or customer service preferred Proficiency in using CRM software and telecommunication systems Strong communication and problem-solving abilities Ability to analyze data and prepare reports for management review Knowledge of financial regulations and compliance standards is a plus Bachelor's degree in Business Administration, Finance, or a related field