Jobs
Interviews
Tata Communications logo

Assistant Manager - Cloud & Security Customer Service Operations

5 - 8 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform: Linkedin logo

Apply

Skills Required

security service mobility collaboration network troubleshooting maintenance optimization support wan design deployment resolve analysis qos escalation software architecture planning compliance technology engineering cisco networking routing ip subnetting monitoring management certifications communication

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Title: Wireless L3 EngineerLocation: Pune

Job Summary

We are seeking an experienced Wireless L3 Engineer to join our network team. The ideal candidate will be responsible for advanced troubleshooting, maintenance, and optimization of wireless network infrastructure. This role involves collaborating with cross-functional teams to ensure high availability and performance of wireless networks.

Key Responsibilities

Provide Level 3 technical support for wireless LAN/WAN infrastructure including design, deployment, and maintenance.Troubleshoot and resolve complex wireless network issues related to access points, controllers, RF interference, and client connectivity.Perform root cause analysis (RCA) on wireless incidents and develop solutions to prevent recurrence.Implement and optimize wireless network configurations, including security protocols (WPA3, 802.1X), roaming, and QoS settings.Collaborate with vendors and external partners for escalation and resolution of wireless hardware/software issues.Monitor wireless network performance and conduct regular health checks.Document wireless network architecture, configurations, and operational procedures.Assist in capacity planning and network upgrades to support growing demands.Support compliance with industry standards and security policies.

Required Qualifications

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).Minimum of 5-8 years' experience in wireless network engineering or support.Strong knowledge of wireless technologies including Wi-Fi standards (802.11a/b/g/n/ac/ax).Expertise in troubleshooting wireless LANs, controllers (Cisco, Aruba, etc.), and RF analysis tools.Familiarity with Layer 3 networking concepts (routing protocols, IP subnetting, VLANs).Experience with network monitoring and management tools.Relevant certifications preferred (e.g., Aruba or Cisco Wireless).

Desired Skills

Strong analytical and problem-solving skills.Excellent communication and collaboration abilities.Ability to work independently and in a team environment.Willingness to work flexible hours for on-call support as needed.

More Jobs at Tata Communications

Junior Customer Service Executive-Video Conferencing Specialist

Pune

1 - 2 yrs
|

INR 1 - 3 Lacs

Sr Manager - Global Travel & Mobility Services

Mumbai, Maharashtra, India

5 - 8 yrs
|

Salary: Not disclosed

Wireless LAN Controller (WLC) L3 Specialist - Aruba

Pune

8 - 13 yrs
|

INR 8 - 16 Lacs

Manager Network Security- Cisco FTD & ASA

Pune

7 - 12 yrs
|

INR 7 - 16 Lacs

Data Science Engineer

Bengaluru

2 - 5 yrs
|

INR 14 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Tata Communications logo
Tata Communications

Telecommunications

Chennai

RecommendedJobs for You

Tata Communications logo

Assistant Manager - Cloud & Security Customer Service Operations

Tata Communications

Pune, Maharashtra, India

Tata Communications logo

Assistant Manager - Cloud & Security Customer Service Operations

Tata Communications

Pune, Maharashtra, India