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Tata Communications
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Assistant Manager - Cloud & Security Customer Service Operations

Assistant Manager - Cloud & Security Customer Service Operations

Tata Communications

8 years

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform:

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Skills Required

security service mobility collaboration network support cisco switching management configuration software procurement accessibility segmentation contracts encryption rest api routing documentation troubleshooting certifications data communication teamwork

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsAn experienced L3 Network Operations Engineer is sought to manage and support Cisco ACI infrastructure and Switching technologies, including advanced configurations like multi-pod, multi-site, and micro-segmentation.Key ResponsibilitiesCisco ACI Infrastructure ManagementMonitor health/performance of ACI fabric, APIC, and hardware.Perform configuration, software updates, and fault resolution.Manage hardware lifecycle (procurement to decommissioning).DocumentationMaintain detailed records of configurations, policies, and incidents.Ensure accessibility and accuracy for stakeholders.Micro-segmentationConfigure intra-EPG isolation, uSeg attributes, filters, and contracts.Fabric Creation Discover fabric, configure APIC, domains, tenants, EPGs, and L3out connectivity.Multi-pod Setup Provision multi-pod environments, dynamic tunnels, and EVPN interfaces.Multi-site Configuration Configure global contracts, micro-segmented EPGs, CloudSec encryption, and site settings.Bridge Domain, Tenant, VRF, Policy, EPG CreationUse GUI/CLI/REST API for configuration and enforcement settings.UpgradesValidate and perform upgrades/downgrades for APIC and switches.

Requirements

Bachelor’s degree or equivalent experience. 3–8 years in network operations with Cisco ACI & Switching.Deep knowledge of ACI fabric, APIC, routing, and L3 policies. Experience with micro-segmentation, multi-pod/site setups. Strong documentation and troubleshooting skills.Hands-on with upgrades and recovery procedures. Preferred Certifications: CCNP/CCIE (Data Center). Strong communication and teamwork skills.

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Assistant Manager - Cloud & Security Customer Service Operations