Title
: Assistant Manager, Bid Support
Key stakeholders
: EMEA Head of Proposals, Bid Managers/Directors, Sales & Solution Leads, Subject-Matter-Experts, Sales Enablement and Operations Leads
Direct reports
: Bid Support Analysts and Specialists
Objective:
The role requires the ability to lead and groom a team of Bid Support analysts, proposal writers, Knowledge Management analysts – for producing bids/proposals, draft responses, and pitch presentations, and maintain repositories of case studies, proposal baseline, and business metrics in accordance with Clients’ requirements and JLL value proposition.
What This Job Involves –
Bid Management Role:
■ Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations – to finalize bid-related outputs■ Develop / update / maintain proposal baseline repositories – structured as per a logical taxonomy and content type, and ensure processes for easy search and retrieval for the required proposal/topic at hand■ Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilize these SME inputs to keep the baselines constantly updated■ Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines■ Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client specific demands■ Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner■ Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites■ Ensure a logical taxonomy for such libraries and develop/follow update processes as per stakeholder expectations■ Proactively and promptly respond to requests from the team across the region and follow up to complete tasks■ Manage multiple assignments simultaneously, while working both independently and with the direct reports
Team Utilization and Management:
■ Manage a team with varied proposal related skills and levels, and assume full responsibility of hiring, grooming, training them and running regular knowledge sharing sessions for their constant learning and development■ Undertake the responsibility of day-to-day work allocation, ensuring team’s full utilization and efficiency metric, timely closure of their projects, and delivery to stakeholders■ Ensure apt stakeholder communication by the juniors – whether written or verbal■ Showcase the ability to hold crucial conversations and productive feedback discussions – both regular and year end■ Take accountability of employee engagement and support their ambitions, while delivering on organizational objectives
Performance objectives
- Deliver impactful, client-focused, and well-written bid responses and content
- Display an in-depth understanding of JLL’s various business lines and our business model
- Ability to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelines
- Teamwork, timeliness, quick learning, resourcefulness, ability to ideate – would be the key traits
- Should be open to support during peak hours or after-office hours to contribute towards critical client submissions
- Develop a high performing team with the ability to respond to varied stakeholder requirements – in a dynamic work-environment, usually across different time zones
- Ability to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail
Key Skills
- Proposal Writing and Management
- Content/knowledge Management, Use of Digital Platforms
- Stakeholder Communication
- Team Management
- Excellent written, verbal and interpersonal Communications skills
- To present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholders
- Formal business writing ability is a must; will be required to write or edit varied content types – for JLL leadership and JLL clients
- Methodical and problem-solving approach to work
- Ability to operate in a dynamic environment
- Strong sense of ‘client servicing’
- High attention to detail
- Process orientation
Employee specification
- Post-Graduate, with excellent academic credentials
- 10-12 years of experience from a professional services firm, including a minimum of 4 years of independent proposal writing experience, and a minimum of 5 years of team management experience
