Assistant Manager - Administration

• Oversee the internal travel desk operations, ensuring timely and efficient travel arrangements for employees.
• Monitor and improve operational workflows related to hotel bookings, travel, and billing.Liaise with vendors and service providers to resolve service issues.
• Ensure compliance with company policies and procedures in all operational activities.
• Provide regular reports and updates to senior management on operational performance.
• Support the call center team with process improvements and training related to travel and hotel operations
  

Required Qualifications

• Graduate in any discipline (mandatory).
• Hotel Management degree/diploma is a plus.
• Minimum 7–8 years of experience in hotel operations or travel desk management.Prior experience in a call center or customer service environment is preferred.
• Strong negotiation, communication, and vendor management skills.Proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to work in a fast-paced, dynamic environment with a problem-solving mindset.
  

Preferred Attributes

• Detail-oriented with strong organizational skills.
• Ability to multitask and manage multiple stakeholders.
• Customer-centric approach with a focus on service excellence.
• Team player with leadership potential.