Assistant General Manager - Housekeeping

PURPOSE

This position is responsible for leading the housekeeping operations to ensure impeccable cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces in line with our lifestyle club's standards and guest expectations. The role requires attention to detail, strong organizational skills, and close coordination with other departments to deliver a seamless and elevated guest experience through consistently high housekeeping standards.

KEY ORGANIZATIONAL RELATIONSHIPS

Reports to

Reporting Roles

Interacts with

• External - Guests, Vendors, 3rd Party Contractors
• Internal - Functional Heads, Supervisors, Staff, Support Functions, Interns, Contractual Staff

KEY RESPONSIBILITIES

Drive Operational Excellence

• Define and implement cleanliness, maintenance, and amenity standards across guest rooms and public areas, driving operational excellence and consistently superior guest experience.
• Develop and manage SOPs in collaboration with Corporate Housekeeper.
• Create structured checklists for daily, weekly, and monthly audits to ensure quality control.
• Prepare and execute departmental operational and capital budgets effectively.

Applied Learning

• Facilitate continuous on-the-job training in hygiene, grooming, and housekeeping techniques.
• Conduct regular audits to assess team performance and identify areas for improvement.
• Use the appraisal system to track staff development and training needs.

People Management

• Guide and motivate the team to deliver high service standards with ownership and pride.
• Promote a culture of internal customer care, collaboration, and professionalism.
• Lead staffing activities including recruitment, performance discussions, and recognition.

Business and Financial Acumen

• Manage inventory, asset control, and adherence to departmental budget limits.
• Monitor consumption patterns to minimize wastage and ensure cost discipline.
• Review and approve procurement samples to meet quality and operational standards.

Leadership

• Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
• Ensure department KPIs and goals are met in alignment with management directives.
• Modify and improve housekeeping systems and procedures to drive service efficiency.

Compliance & Risk Management

• Ensure strict adherence to occupational health and safety guidelines and property safety protocols.
• Conduct risk assessments and implement corrective measures proactively.
• Ensure incident documentation, investigation, and resolution to avoid recurrence.

Occupational Health & Safety Responsibilities

• Champion the implementation and enforcement of OH&S standards across all operational areas.
• Monitor safety risks, conduct regular safety drills, and update emergency response plans.
• Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness.
• Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices.

JOB REQUIREMENTS / HIRING PROFILE

QUALIFICATIONS

Graduate from a hospitality or equivalent institute

WORK EXPERIENCE

10 years or more experience in Housekeeping, with leadership exposure in hospitality