Assistant Facilities Manager

As an Assistant Facilities Manager at JLL, you'll play a vital role in supporting the Facilities Manager to deliver exceptional facility management services for our Commonwealth client. This multifaceted position requires you to manage day-to-day site operations, oversee vendor relationships, and build strong stakeholder connections while ensuring compliance with health and safety regulations and contractual obligations. You'll assist in implementing industry best practices, maintaining critical environment requirements, and monitoring financial processes to deliver cost-effective services that meet client expectations. This role offers the opportunity to develop your leadership skills through team coaching and vendor management while making a meaningful impact on operational excellence and service delivery. By joining our collaborative team, you'll contribute directly to JLL's mission of shaping the future of real estate for a better world while growing professionally in a supportive environment that values your well-being and personal development.

• Provide coaching and direction to the site team while serving as backup to the Facilities Manager, fostering an environment that supports teamwork and performance excellence
• Deliver excellent customer service by building effective relationships with key stakeholders and ensuring service delivery meets contractual obligations and client expectations
• Manage multiple vendors across hard and soft services to ensure timely, budget-compliant service delivery while assisting the JLL Procurement Team with vendor procurement processes
• Monitor financial processes including accounts payable procedures and contract management to ensure best value delivery to the client
• Review contractor Safe Work Method Statements (SWMS) and support the implementation of JLL's Operational Risk Management (ORM) program and business continuity plans
• Oversee site operations including building procedures, performance measures, and critical environment requirements while seeking ways to reduce costs and improve standards
• Provide 24/7 emergency call support and site attendance as required, following established escalation procedures and incident reporting protocols

• Minimum 2-3 years of experience in facilities management or related field
• Demonstrated experience in vendor management and stakeholder relationship building
• Knowledge of health and safety compliance requirements in facility operations
• Strong financial acumen with experience in budget monitoring and contract management
• Excellent communication skills with ability to work effectively across all organizational levels
• Experience in implementing operational standards and performance measures
• Proven ability to work in fast-paced environments requiring flexibility and multitasking

• Certificate or diploma in Facilities Management, Property Management, or related field
• Experience working with government clients or in diplomatic facilities
• Background in residential property management
• Knowledge of procurement processes and best practices
• Experience with work order management systems and performance metrics
• Understanding of critical environment management requirements
• Background in implementing risk management and business continuity programs.