Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
This role serves as a critical support position within JLL's facilities management operations, providing comprehensive oversight of site operations, team leadership, and client service delivery. You will act as a key backup to the Post Facilities Manager while managing multiple vendors, maintaining operational excellence, and ensuring compliance with health and safety standards. The position directly contributes to JLL's business objectives by delivering world-class facility services, maintaining strong client relationships, and driving continuous improvement initiatives. This is an excellent opportunity to develop leadership skills in a dynamic facility management environment while working with cutting-edge technologies and managing complex operational requirements
What your day-to-day will look like:
Provide coaching and direction to facility teams while managing multiple vendors to deliver services on time and within budget, achieving KPI targets
Build and develop effective relationships with key stakeholders across all levels, ensuring service delivery meets contractual obligations and client expectations
Monitor site financial operations to meet targets and control requirements, ensuring account payable procedures are followed while managing contract lifecycles
Review contractor Safe Work Method Statements and implement JLL's Operational Risk Management program to maintain health and safety compliance
Oversee site cleanliness, coordinate specialty cleaning, and manage leased residential properties while maintaining internal and external stakeholder relationships
Implement industry best practices for building procedures, Critical Environment requirements, and work order management to achieve optimal KPIs
Provide 24/7 emergency call support and site attendance as required while supporting disaster recovery and business continuity plan implementation.
Required Qualifications:
Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent professional experience
Minimum 3-5 years of facilities management experience with demonstrated team leadership and vendor management capabilities
Strong knowledge of health and safety regulations, compliance requirements, and risk management principles
Experience with financial management, contract administration, and procurement processes in accordance with established guidelines
Proven ability to manage multiple priorities, work under pressure, and provide emergency response coverage
Excellent communication and interpersonal skills with ability to work effectively across all organizational levels
Proficiency in facilities management software, work order systems, and Microsoft Office Suite.
Preferred Qualifications:
Professional certifications in facilities management (CFM, FMP) or related fields
Experience with Commonwealth procurement rules and government facility operations
Background in Critical Environment Management (CEM) and specialized facility requirements
Knowledge of building automation systems, HVAC operations, and mechanical/electrical systems
Experience with residential property management and mixed-use facility operations
Understanding of disaster recovery, business continuity planning, and emergency response procedures
Previous experience in mentoring, training, and team development within facility management environments.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
