Assistant Banquet Manager - Banquet & Events Operations

Position Title:

Department:

Reporting To:

Location:

Position Overview

Assistant Banquet Manager

Key Responsibilities

Event Planning & Coordination

• Liaise with clients, event planners and sales teams to understand event requirements.
  

• Conduct pre-event briefings, site inspections, and coordination meetings.
  

• Prepare detailed Banquet Event Orders (BEOs), ensuring accuracy in event setup, timing, and service plans.
  

• Collaborate with kitchen, AV, housekeeping, security, and external vendors to ensure readiness.
  

Event Execution & Service Delivery

• Oversee banquet setups — for weddings, receptions, conferences, cocktail events, buffets, plated menus, live counters, etc.
  

• Manage service flow, dining sequences, guest handling, and ensure timely delivery of food & beverages per the service style.
  

• Resolve guest issues or service disruptions immediately to maintain service quality and satisfaction.
  

Guest Experience & Client Relationship Management

• Welcome hosts and VIP guests, ensure all client and guest requests are promptly addressed.
  

• Maintain continuous communication with clients and collect feedback for post-event follow-up and repeat business.
  

Team Management & Staff Leadership

• Supervise banquet captains, waitstaff, bartenders, and support staff.
  

• Manage duty rosters, shift scheduling, staff briefings, and grooming/service standards.
  

• Train and coach team members on banquet protocols, event service etiquette, emergency procedures, and service excellence.
  

Financial Control, Costing & Inventory

• Prepare event costings, upselling proposals, and manage service charges and billing.
  

• Maintain banquet inventory for linen, cutlery, crockery, equipment; ensure minimal breakage, wastage, or pilferage.
  

• Support F&B Manager in budgeting, forecasting, and maximizing revenue from banquet operations.
  

Quality, Compliance & Safety Management

• Ensure compliance with food safety (FSSAI), fire safety, hygiene, and relevant statutory regulations.
  

• Conduct regular audits of banquet halls, equipment, and back-of-house areas.
  

• Maintain and enforce SOPs to ensure consistency across all events and high service standards.
  

Skills & Qualifications

• Degree or Diploma in Hotel Management, Hospitality, or related field. Event-management certification is a plus.
  

• Minimum 5 years’ banquet and event experience in hotels/resorts or large event venues; at least 1 year in an assistant manager or supervisory role.
  

• Strong leadership and people-management skills.
  

• Excellent communication and client-handling abilities.
  

• Demonstrated proficiency in banquet service styles, event flow, banquet setups, and service execution.
  

• Ability to multitask, make decisions under pressure, and maintain composure during high-volume events.
  

• Familiarity with AV, lighting, décor basics, and overall event operations.
  

• Working knowledge of POS / PMS / BEO systems and MS Office for event documentation and reporting.