Assessment Specialist

Assessment Center Specialist Job Description –

Summary:

incumbent in this position

Job Responsibilities:

Core Competency – Must Have:

• Aware of FLE- Process – understanding
• Team and stakeholder calibration Prepare data for Weekly/Monthly and Quarterly reviews
• Self-Audit on interview process – Team calibration- Variations to be reduced
• Work closely with supervisor to adhere to the action plan and share observations
• Ensuring that the candidates and process owners adhere to the guidelines set by the assessment center
• Handle challenges while administering assessments & conducting audits which includes understanding and assessing any anomalies in the tools used
• Possess knowledge of various steps in the hiring process
• Coordinates with stakeholders to complete the task within the timelines
• Participate in candidate orientation process to set expectations
• Integrate data about candidates and stakeholders behavior( during the test, by observing proctoring videos) ; derive conclusions and submit reports to supervisor on the assessment center hygiene and record the observations accurately

Functional Competency - Expected to have:

• Analytical and problem solving capabilities with attention to detail
• MS- Office Proficiency
• Multi-linguistic
• Excellent analytics, critical-thinking, and decision making skills.
• Ability to multitask and prioritize in a fast paced environment
• Proactive team player with active listening skills& good interpersonal skills
• Business Acumen- Global & Cultural Awareness
• Ability to work independently
• Target driven and achievement orientation

Performance Measures [Metrics for evaluating Job Holders]

• Operational (MEASURABLE)

• Establish systems and procedures in the team
• Quality audits for Assessment center
• Zero Defect processing
• Punctuality and self-discipline
• Stakeholder Management
• Result orientation

• Behavioral (NON- MEASURABLE)

• Self-motivation & go-getter
• Inclination towards being process driven
• Relationship building ability
• Ability to Interface with other departments
• Personal grooming and etiquette
• Punctuality & sincerity

Minimum requirements (Education Qualification & Work Experience)

• Graduate Or Associate Degree with minimum 3 years’ experience in a similar role.
• Min 2-5 years experience.
• Experience preferably from call/contact center.
• Knowledge of Hiring processes and practices

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.