Area Service Manager

You are an experienced and proactive Area Manager in Service (Electronics) entrusted with the responsibility to lead and manage service operations across multiple locations. Your primary focus will be on ensuring efficient service delivery, customer satisfaction, and adherence to service standards. Your key responsibilities will include managing and overseeing after-sales service operations across assigned branches or service centers. You will be in charge of ensuring timely installation, repair, and maintenance services for all electronic products. It will also be your responsibility to drive service KPIs such as TAT (Turnaround Time), FTR (First Time Resolution), and customer satisfaction scores. Additionally, handling escalated customer complaints and ensuring prompt resolutions will be crucial. You will lead a team of Service Engineers/Technicians, ensuring proper training and performance tracking. Coordinating with vendors and OEMs for warranty claims, parts, and service support will also fall under your purview. Monitoring and controlling service costs and improving operational efficiency will be essential, as well as preparing reports on service performance and suggesting areas for improvement. To excel in this role, you must possess a Bachelor's/Diploma in Electronics/Electrical Engineering or a related field and have more than 8 years of experience in the service industry as an Area Manager or Team Leader. Strong leadership and team management skills are a must, along with excellent communication, problem-solving, and customer handling abilities. A willingness to travel across locations as required is also necessary. This position is based in Calicut and is a full-time job. The benefits include life insurance, and the work schedule is during the day shift with a performance bonus included. If you are a dedicated professional with a passion for service management in the electronics industry, we invite you to apply for this challenging and rewarding opportunity.,