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Area Food & Beverage Lead

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.

3 - 7 years

5 - 9 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

program management presentation skills strategic thinking stakeholder management strategic management supply chain management skills career development procurement beverage decision making hospitality catering coaching f# customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Food & Beverage Lead will oversee the food service providers and manage development of the strategy in partnership with the client for food & beverage offering and experience across the portfolio. It is essential that the F&B Lead has a strong foundation in Program management, and field experience in food and beverage and hospitality.

The F&B Lead will be responsible for but not limited to:

Building the relationship across all of the service providers
Identifying business partners & develop relationships within sites
Identifying business specific outcomes aligned to global vision
Support the alignment of cost & operating models to bring bps food & beverage offering to continually raise the bar
Ensure High customer satisfaction
Reporting and Trend analysis
Drive innovations to enhance Customer Experience and Client Satisfaction

Core Competencies

The Food & Beverage Lead shall exhibit strong leadership and communication traits, performance delivery and great sense of customer centric workplace service solutions

Build and maintain client relationships

Work with local clients to develop, cascade, deliver and report shared goals and objectives and ensure these are cascaded at all levels
Develop strong relationships with clients, key stakeholders, customers including setting up regular customer forums to promote 360 feedbacks
Ensure close contact is established with clients organization to remain abreast of current strategy, thinking, policies and procedures
In collaboration with the Global CX Lead embed a strong governance framework including presenting annual, quarterly & monthly governance meetings and ensure catering partners do the same for their areas of responsibility

Role Expansion

Team member in work improvement focus groups
Any other roles that are mutually reviewed and agreed upon as suitable career development

Personal Competencies, Attributes & Knowledge

Experience in Food and Beverage industry. Preferably roles in strategic management within highly specialized verticals like F&B as well as experience working as a part of or with Procurement, Operations, Supply Chain, or CRE.
Proven capabilities in developing solutions for global, Fortune 500 companies
Expert in outsourcing solutions across a wide array of clients
Promotes ideas and proposals in a consultative approach to shape stakeholder opinions and gain buy-in
Excellent communication skills written and spoken
Excellent interpersonal and presentation skills via multiple media
Ability to work in a team environment
Ability to influence, partner and operate strategically are critical competencies.
Energy and drive to develop the customer experience
Excellent relationship, and stakeholder management skills.
Good understanding of current industry technology and with a drive for market knowledge future enhancements
Commercially and financially astute.
Strategic thinking and decision making.
Able to lead and inspire, guide and coach, and develop the performance of those managed either remotely or in person.
Seeks feedback to inform quick decision making.
Has courage to make tough decisions (fail fast)
Able to work in a complex environment and comfortable with ambiguity

Experience & Qualifications Success Measures

Experience

Extensive experience catering, hospitality, or procurement of food & beverage services
Familiarity with and working alongside facilities management team in a commercial property
Familiarity of different work and ethnic culture across multiple countries

Qualifications

Serve as a credible and active member of the real estate and Food and Beverage community, participating in relevant organizations (CoreNet, ULI, etc) serving as a subject matter expert, board member, panelist, etc.
Diploma / Degree qualifications in appropriate discipline

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Area Food & Beverage Lead