Posted:2 days ago|
Platform:
Work from Office
Full Time
**Job Title: Area Collections Head**
**Company: Kinara Capital** **Job Description:** As the Area Collections Head, you will be responsible for leading the collections team to ensure timely and effective recovery of outstanding loans in your designated area. Your main objective will be to optimize collections processes, enhance team performance, and minimize delinquencies while maintaining excellent customer service standards. You will work closely with other departments to develop strategies aimed at improving collection rates and client satisfaction. **Key Responsibilities:** - Develop and implement collection strategies to achieve area targets and reduce delinquency rates. - Lead, train, and mentor the collections team to optimize performance and ensure compliance with company policies. - Monitor key performance indicators (KPIs) and prepare regular reports on collections performance. - Collaborate with regional managers and other departments to address issues affecting collections. - Conduct field visits to assess operations and customer interactions, ensuring best practices are followed. - Handle escalated customer queries and disputes professionally, maintaining positive customer relations. - Stay updated on regulatory changes and market trends affecting collections. **Skills Required:** - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficiency in analytical thinking and problem-solving. - Ability to work under pressure and meet deadlines. - Strong understanding of credit and collections processes. - Customer-focused approach with good negotiation skills.
Kinara Capital
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