Area Collections Head

As the Area Collections Head at Kinara Capital, you will be responsible for overseeing and managing the collections process across assigned territories. Your primary focus will be to ensure the timely recovery of loans and minimize the delinquency rates while maintaining a positive customer relationship. You will lead a team of collection agents, develop strategies to enhance collections efficiency, and implement best practices for credit recovery. Your role will involve analyzing collection metrics, preparing reports for management, and collaborating with other departments to improve overall operational performance.

Key Responsibilities:

- Lead and manage the collections team in the assigned area to achieve collections targets. - Develop and implement effective collections strategies to reduce overdue accounts. - Monitor and evaluate collection processes and performance metrics. - Conduct regular training sessions for collection agents to improve skills and performance. - Collaborate with the risk management and credit assessment teams to identify potential issues. - Prepare detailed reports and present findings to senior management. - Build and maintain strong relationships with customers to facilitate effective collections. - Ensure compliance with regulatory requirements and internal policies related to collections. - Resolve escalated customer issues and disputes regarding collections.

Required Skills:

- Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficiency in negotiation and conflict resolution. - Analytical skills with the ability to interpret data and make informed decisions. - Familiarity with collection software and tools. - Knowledge of legal and regulatory aspects of collections. - Ability to work under pressure and meet tight deadlines.