Area Collections Head

4 - 9 years

3 - 6 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Manage and lead a team of collection agents by setting performance targets and providing ongoing coaching and support
  • Develop and implement collection strategies aligned with company goals and customer service standards
  • Monitor collection activities and provide reports on performance metrics, trends, and areas for improvement
  • Conduct regular audits of collection practices to ensure compliance with legal and regulatory requirements
  • Collaborate with other departments to streamline processes and enhance operational efficiency
  • Handle escalated customer issues and negotiate payment plans to resolve outstanding debts
  • Stay updated on industry trends, best practices, and regulatory changes that may impact collections

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Kinara Capital logo
Kinara Capital

Financial Services

Bangalore

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