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Architect I - Sr Salesforce Business Analyst

Architect I - Sr Salesforce Business Analyst

UST

9 years

0 Lacs

trivandrum kerala india

Posted:2 days ago| Platform:

Apply

Skills Required

salesforce design efficiency drive analyze automation documentation support testing test training service architecture data communication management presentation agile scrum certifications certification apex customization analysis reporting dashboard technology engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Job Title: Salesforce Business Analyst

Experience Range

Total Experience:

9 to 12 years

Relevant Experience:

Minimum 3 years as a

Business Analyst

Consultant

within

Salesforce ecosystems

Hiring Location:

[Specify Location – e.g., Bangalore / Pune / Hyderabad / Gurgaon / Chennai / Noida/Trivandrum

Role Overview

The

Salesforce Business Analyst / Consultant

plays a pivotal role in bridging the gap between business requirements and technical implementation on the

Salesforce platform

. The individual will collaborate with business stakeholders and technical teams to gather requirements, design scalable solutions, and ensure successful system delivery. This role combines business process understanding with Salesforce product expertise to enhance organizational efficiency and drive digital transformation.

Key Responsibilities

Gather and document business requirements through stakeholder discussions, workshops, and interviews.
Analyze current business processes and identify opportunities for automation and Salesforce-driven improvements.
Translate business needs into functional specifications, user stories, and acceptance criteria.
Collaborate closely with Salesforce administrators, developers, and architects to design scalable and effective solutions.
Create, present, and maintain documentation, ensuring stakeholder feedback and formal sign-off.
Support system testing by preparing test cases, conducting test reviews, and coordinating UAT.
Deliver user training, create training materials, and drive Salesforce adoption across teams.
Act as a liaison between business users and technical teams to ensure alignment on project deliverables.
Monitor system performance, troubleshoot issues, and recommend enhancements.
Stay updated with Salesforce releases, new features, and best practices to advise on continuous improvement strategies.

Must Have Skills

3+ years of experience as a Salesforce Business Analyst or Salesforce Consultant.
Strong understanding of Salesforce products such as Sales Cloud, Service Cloud, and Experience Cloud.
Proven ability to gather, analyze, and document business and technical requirements.
Experience in creating process maps, user stories, functional specs, and system documentation.
Solid understanding of Salesforce architecture, capabilities, and data model.
Excellent communication, stakeholder management, and presentation skills.
Experience in supporting testing processes, including test case design and UAT coordination.
Strong problem-solving and analytical thinking with a focus on scalable, best-practice solutions.
Familiarity with Agile/Scrum methodologies and iterative delivery processes.
Educational Qualification: Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
Certifications (Mandatory):

Salesforce Certified Business Analyst
Salesforce Administrator Certification (ADM 201)

Good To Have Skills

Exposure to Apex, Visualforce, or other Salesforce customization features (for functional understanding).
Additional Salesforce Certifications such as:

Platform App Builder
Sales Cloud Consultant / Service Cloud Consultant

Experience working on cross-cloud implementations or Salesforce integrations.
Familiarity with data analysis tools, reporting, or dashboard creation in Salesforce.
Knowledge of third-party integrations or AppExchange products.

Key Attributes

Strong business acumen with a passion for technology-driven solutions.
Excellent interpersonal and stakeholder engagement skills.
Ability to balance business needs and technical feasibility.
Proactive, detail-oriented, and capable of managing multiple priorities.

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Architect I - Sr Salesforce Business Analyst