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Sagility
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Application Support & Testing Engineer

Application Support & Testing Engineer

Sagility

5 years

5 - 8 Lacs

bengaluru

Posted:6 days ago| Platform: GlassDoor logo

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Skills Required

support testing technology healthcare service management engagement integrity analytics troubleshooting escalation resolve configuration development usability regression test logging ui ux monitoring checks deployment documentation automation jira servicenow sql analysis communication testrail saas azure

Work Mode

On-site

Job Type

Part Time

Job Description

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are seeking an Application Support & Testing Engineer who will be responsible for both technical support and basic application testing to ensure smooth operation and high-quality delivery of enterprise applications. The role involves troubleshooting, coordinating with cross-functional teams, and validating application functionality during releases. The ideal candidate combines strong problem-solving skills with a structured approach to testing and quality assurance.

Job title:

Application Support & Testing Engineer

Job Description:

Key Responsibilities

Incident Management & Troubleshooting

Act as the first line of escalation for application-related issues.
Diagnose, troubleshoot, and resolve problems related to application performance, configuration, and user access.
Escalate unresolved issues to development/infra teams with detailed logs and RCA inputs.

User Support & Coordination

Handle incoming tickets, track resolution progress, and ensure closure within SLA.
Communicate clearly with end-users and stakeholders on status and resolution.
Provide feedback to product and QA teams on recurring issues and usability pain points.

Application Testing & Validation

Conduct smoke and sanity testing after deployments or patches.
Execute basic regression testing for critical workflows during release cycles.
Support QA teams by documenting test results, logging defects, and verifying fixes.
Validate integrations, access control, and basic UI/UX behavior.

Monitoring & Maintenance

Monitor application uptime, performance, and error logs.
Perform routine health checks and validation of core features.
Assist in deployment support and post-release validation.

Documentation & Knowledge Sharing

Maintain detailed logs of issues, test cases, and resolutions.
Update knowledge base articles, FAQs, and support runbooks.
Contribute to release readiness documentation by highlighting known issues and fixes.

Required Skills & Qualifications

5+ years of experience in application support and/or QA testing.
Strong troubleshooting abilities across web/applications, APIs, and databases.
Familiarity with testing methodologies and tools (manual testing required; automation knowledge a plus).
Hands-on experience with ticketing systems (e.g., JIRA, ServiceNow, Zendesk).
Basic knowledge of SQL queries, log analysis, and monitoring tools.
Strong communication skills with a customer-first mindset.

Nice-to-Have Skills

Exposure to CI/CD pipelines and release management workflows.
Experience with test management tools (e.g., TestRail, Zephyr).
Familiarity with SaaS platforms and cloud environments (Azure/AWS).

Location:

BangaloreIndia

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