Application Support Specialist

The Role

We are seeking a Member Technical Support Specialist to act as a key technical resource for the RTLS Alliance community. This is not a traditional application support role; instead of supporting a single software product, you will be empowering our members—who range from corporate end-users and technology vendors to consultants and academic researchers—to succeed with a wide array of RTLS technologies. You will be the go-to expert for members seeking guidance on the planning, implementation, and troubleshooting of technologies like BLE, UWB, Wi-Fi, and RFID within complex environments like hospitals, warehouses, and manufacturing plants.

Key Responsibilities

• Provide Expert Guidance:

  Serve as the primary point of contact for members' technical inquiries via forums, email, and virtual meetings, offering vendor-neutral advice on RTLS technology selection, system design, and implementation best practices.

• Troubleshoot Complex Scenarios:

  Help members diagnose and resolve challenges related to their RTLS deployments, including issues with hardware, software, system integration, and environmental factors affecting accuracy and performance.

• Develop Knowledge Resources:

  Create, curate, and maintain high-quality content for our resource library, including implementation guides, technical whitepapers, case studies, and FAQs that address common member challenges.

• Foster Community Collaboration:

  Actively participate in and moderate the RTLS Alliance community forums, facilitating knowledge sharing and connecting members with relevant experts and resources.

• Liaise with Industry Experts:

  Collaborate with internal and external subject matter experts to ensure the guidance and resources we provide are accurate, current, and reflect industry best practices.

• Analyze Member Needs:

  Identify trends in member inquiries and technical challenges to inform the development of new resources, webinars, and certification programs.

Required Qualifications

• 3+ years of experience

  in a technical role involving RTLS, RFID, IoT, or related wireless technologies. A background in field engineering, solutions architecture, or technical support for a relevant technology vendor or system integrator is ideal.

• Broad Technical Knowledge:

  Strong, practical understanding of various RTLS technologies (e.g., Ultra-Wideband, Bluetooth Low Energy, Wi-Fi, RFID) and their respective advantages, limitations, and use cases.

• Exceptional Communication Skills:

  Proven ability to explain complex technical concepts clearly and concisely to diverse audiences with varying levels of technical expertise.

• Problem-Solving Mindset:

  A systematic and analytical approach to troubleshooting complex, multi-faceted technical issues in real-world environments.

• Passion for Community and Education:

  A genuine desire to help others learn, solve problems, and contribute to a collaborative professional community.
• Self-motivated and able to work independently in a remote setting.

Preferred Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical field.
• Hands-on experience with the deployment or management of RTLS solutions in key industries such as healthcare, manufacturing, or logistics.
• Experience contributing to or managing technical documentation, knowledge bases, or online communities.
• Familiarity with network infrastructure and protocols as they relate to IoT and RTLS deployments.

What We Offer

• A unique opportunity to be at the center of the rapidly growing location intelligence industry.
• The ability to make a significant impact by supporting a global community of professionals and organizations.
• Exposure to a wide range of technologies and innovative use cases across multiple industries.
• A flexible, fully remote work environment.
• Opportunities for professional development, including access to our certification programs and networking events.