Application Support Manager

The following job opening is with Lorhan IT Services.

Lorhan caters to the needs of 120+ active customers across APAC, MENA, AnZ, and USA by providing solutions and services in application development, system integration, and managed services. Lorhan solutions in digital and SAP were incrementally built last+ 20 years. Our core strengths come from many years of experience in developing & delivering SAP Digital Core and Digital Transformation Services. Enterprises today are always looking to improve their current business processes for improved ROI and efficiency, Lorhan addresses these ever-changing business needs by offering robust solutions that help customers increase operational efficiencies.

Employment Equality:

At Lorhan, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company.

Job Summary:

• Application support which includes custom applications and enterprise software
• Planning, tracking, schedule adherence, quality adherence, sign offs, SLA compliance
• Prioritization and work allocation to the team members in 24*7 shift
• Driving P1 and P2 incidents in co-ordination with internal teams and vendors towards resolution and closure
• Reviewing RCA and other application understating documents created/updated by the team
• Coordinate with internal team and customer stakeholders for upgrade and patching activity in all environments
• Weekly and Monthly Dashboard Reviews with customer Sr. Mgmt for support
• Implementing Technical and project/process best practices, innovations
• Proactively identifying the team and project issues and risks and highlighting to higher management and Customer
• Compliance to InfoSec Policy and audits for the ODC including team training and certifications
• Preferably a BE/BTech graduate
• Airline Domain knowledge or worked in IT Operations/Service Delivery managing 24*7 L2/L3 support teams
• General Shift with 24*7 availability
• ITIL/PMP certification would be an added advantage

Experience:

Notice Period

How to apply:

Please submit your resume explaining why you are the ideal candidate for this role. Include any relevant work or project experience.