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Capgemini
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Application Support Lead

Application Support Lead

Capgemini

4 - 7 years

7 - 11 Lacs

mumbai gurugram bengaluru

Posted:22 hours ago| Platform:

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Skills Required

root cause analysis incident management stakeholder management application support troubleshooting c# python project management oracle ticketing tools enterprise applications sql servicenow java ticketing powershell shell scripting unix itil jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Strong experience in application support, incident management, and root cause analysis.

Proficiency in troubleshooting web and enterprise applications

Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, JIRA).

Basic knowledge of databases (SQL/Oracle), scripting (PowerShell, Shell, Python), and monitoring tools.

Excellent communication, leadership, and stakeholder management skills.

About The Role - Grade Specific

39 years experience in application support, handling tickets and resolving business application issues.

Skilled at diagnosing problems, analyzing symptoms, and troubleshooting application functionalities (e.g., access rights, allocations, interface issues).

Experience using ticketing tools, prioritizing requests, and escalating critical issues as needed.

Able to perform advanced troubleshooting and coordinate with L3 teams for complex problems.

Active in support projects (incident reduction, user experience improvement) and flexible to work in shifts.

What you will love working at Capgemini

Support and optimize enterprise-scale business applications that are critical to the organizations success.

Collaborate with global teams to resolve complex issues, improve user experience, and drive innovation in application support.

Develop and use automation scripts and tools to make support processes more efficient and reduce manual work.

Integrate various business applications and platforms using APIs and scripting, helping systems work better together.

Be part of a supportive culture that values teamwork, learning, and your professional growth.

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Application Support Lead