Application Support Engineer

We’re Hiring: .NET Application Support Engineer (Remote)

Are you a problem-solver with a passion for debugging, troubleshooting, and ensuring seamless product performance?

📍 Location:

🏢 Company Type:

💼 Employment Type:

What You’ll Do

• Provide

  L1/L2/L3 application support

  for production environments built on

  .NET

  and

  Microservices

  architecture.

• Debug, troubleshoot, and resolve

  complex application issues reported by internal teams or external clients.
• Manage and track

  support tickets

  using standard tools, ensuring timely resolution and high customer satisfaction.
• Perform

  root cause analysis

  and implement permanent fixes for recurring production issues.
• Collaborate with

  development and DevOps teams

  to ensure smooth product releases and patches.
• Utilize

  SQL

  for data validation, issue analysis, and performance optimization.
• Apply

  OOPs principles

  and

  design patterns

  while analyzing and improving system reliability.
• Support

  front-end components

  built with

  Angular

  or

  React

  .
• Use

  GenAI tools

  to enhance troubleshooting efficiency, automate analysis, and assist in issue documentation or RCA generation.
• Contribute to knowledge base documentation and share insights with the wider engineering and support teams.

What You’ll Need

• Bachelor’s degree in

  Computer Science

  ,

  Engineering

  , or related field.
• 1–4 years of hands-on experience in

  .NET application support

  or

  product support roles

  .
• Strong experience in

  debugging, troubleshooting, and production support

  .
• Good understanding of

  Microservices architecture

  and

  API integrations

  .
• Solid skills in

  OOPs, SQL, and design patterns

  .
• Experience working with

  Angular

  or

  React

  front-end applications.
• Familiarity with

  incident management tools

  (like JIRA, ServiceNow, or Zendesk).
• Strong communication and client-handling abilities for managing

  customer or product tickets

  effectively.
• Exposure to or active use of

  GenAI tools

  for automation, RCA, and ticket analysis.

Preferred Skills

• Experience in

  Ecommerce product environments

  .
• Knowledge of

  cloud services (Azure/AWS)

  and deployment pipelines.
• Familiarity with

  monitoring and logging tools

  like ELK, Splunk, or AppDynamics.