Application Analyst

Job Title: Application Analyst – Salesforce Marketing Cloud (Primary) / Health Cloud

Job Code:

Experience Required:

Work Model:

Working Hours:

Location:

Position Summary:

Salesforce Marketing Cloud

This role is responsible for the day-to-day operations, design, build, testing, and maintenance of supported applications and will be a key contributor in project implementations, troubleshooting, system upgrades, and cross-departmental coordination.

Key Responsibilities:

• Manage daily operations of non-clinical applications, from small service requests to large project implementations.
• Assist with system troubleshooting, application implementations, and coordination of software updates.
• Participate in system testing and validation, including development and maintenance of testing protocols and coordination with end users.
• Collaborate with internal departments and stakeholders to support system functionality and ensure stable application performance.
• Work cross-functionally to ensure the software application remains stable, optimized, and functional.
• Develop and maintain documentation for system support; ensure compliance with established change management processes.
• Participate in an on-call rotation, providing immediate response during off-hours when required.
• Maintain and continuously expand knowledge in all relevant systems and applications through cross-training and self-education.

Required Skills & Qualifications:

• 3+ years of IT experience, with demonstrated ability to support enterprise applications.
• Proficient in

  Salesforce Marketing Cloud

  (Email Studio, Journey Builder, Automation Studio, etc.).
• Exposure to

  Salesforce Health Cloud

  is a strong advantage.
• Strong critical thinking and analytical skills.
• Solid understanding of operational workflows supported by IT applications.
• Strong business acumen with the ability to align technology solutions with business goals.
• Excellent communication, collaboration, and interpersonal skills.
• Self-motivated and adaptable to rapidly changing environments.
• Experience in application/system design, configuration, documentation, and testing.
• Familiarity with

  ITIL

  or similar change management methodologies is a plus.

Preferred Qualifications:

• Salesforce certifications

  (e.g., Marketing Cloud Email Specialist, Marketing Cloud Consultant, Health Cloud Consultant) are highly desirable.
• Experience working in

  healthcare or related industries

  .
• Understanding of

  HIPAA, data privacy, and compliance-related requirements

  .