Job
Description
Elevate your career with Thomson Reuters and join our purpose to inform the way forward! Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day.The Application Analyst provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
Hybrid Working Mode: 2-3 days mandatory Work from office in every week.
Shift Timings: 04:30 PM to 01:30 AM IST or 05:30 PM to 02:30 AM IST , the candidate should be comfortable working in different shifts.
Experience Required: 1-2 years of relevant work experience
About the Role:
Analyzes customer problems of low complexity
Assesses scope of impact
Mitigates customer impact of issues and executes work arounds
Implements problem resolution as identified in documented solutions
Engages others as appropriate and escalates as required
Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults.
Proactively monitors production and nonproduction environments and/or applications
Conducts root cause analysis and correlation of other system and/or application problems of low complexity
Works on smaller, minimally complex projects/issues that require a singular area of expertise.
Participates in project planning sessions with team members.
Manages multiple and sometimes competing priorities with guidance.
Aids the preparation of status updates for customer problems or projects.
Regularly communicates and shares knowledge with the rest of the team.
Performs actions aligned with defined standards.
The following are required for some positions but not all:
Makes general or site-specific modifications update system documentation, manipulate data and defines enhancements.*
Provides input for technical plans and solutions.
About You:
Support experience with an emphasis on providing excellent service in a customer care role.
Superior analytical, problem solving and troubleshooting skills
Exceptional attitude towards customer service
Ability to work independently and in a team environment
Excellent verbal and written communication skills
Awareness of programming concepts and database usage
Familiarity with Internet-based applications
Capable of multi-tasking in a fast-paced environment
Candidate should be proficient in using SQL
Technology Used:
Web-based software platforms
SQL
Microsoft suite
#LI-SS3Whats in it For You
Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
