As a Technical Support Specialist at Information Systems Associates - Sharjah (ISA-SHJ), your primary role will be to provide support services to end users through various channels. You will troubleshoot and remediate issues affecting the technology infrastructure to ensure smooth business operations. Additionally, you will be responsible for installing, configuring, and monitoring computer systems and networks for clients, ensuring productivity aligns with clients" policies and procedures. Your key responsibilities will include driving the technical support team to provide prompt customer support, monitoring servers and systems, taking ownership of reported issues, and ensuring that problems are recorded and tracked throughout the resolution process. You will also maintain positive relationships with stakeholders, business users, suppliers, and technical teams to enhance products and services for ISA clients. Furthermore, you will provide technical and non-technical support to clients by analyzing, diagnosing, and troubleshooting system and network issues. You will identify resolutions to technical problems, carry out bug fixes, apply patches, and escalate unresolved issues as needed. Your role will also involve assisting in the development and implementation of processes, service level agreements, and new technology planning. To be successful in this role, you should hold a Bachelor's Degree in Computer Engineering, Computer Science, or Information Technology. ITIL certification is preferred but not mandatory. Fluency in English language is required. You should have 5-6 years of experience in IT infrastructure support service desk operations, preferably in the aviation industry. Additionally, you should possess proven skills in implementing and monitoring infrastructure projects, bug fixes, and basic knowledge in Java, Unix, SQL, and Webservices. Your holistic IT knowledge in heterogeneous technology environments, experience in managing operations and technology platforms, and ability to analyze data and recommend solutions will be valuable assets in this role. Occasional duty travel may be required for training and implementation purposes. Being available for 24x7 support and working in shifts based on team requirements are essential aspects of this position. If you are proactive, detail-oriented, and have a passion for resolving technical issues to ensure continuous business operations, this role offers an exciting opportunity to contribute to the success of ISA-SHJ.,
The HR Systems Lead at Information Systems Associates - Sharjah (ISA-SHJ) in Pune, MH, IN is responsible for managing and optimizing HR systems and technologies to support the organization's HR functions. Your role includes overseeing the configuration, maintenance, and optimization of HR systems such as HRIS, ATS, LMS, and other related platforms. You will ensure system security, access control, and data integrity are maintained at all times, along with managing system updates, integrations, and troubleshooting to ensure smooth operations. Leading HR system implementations, collaborating with IT and external vendors for system integrations, and training HR teams and employees on system use are key aspects of your responsibilities. You will design and generate HR metrics, reports, and dashboards to support data-driven decision-making, as well as evaluate existing HR systems for enhancements and recommend upgrades or new systems to improve HR processes. Ensuring compliance with data protection regulations, protecting confidential employee information, managing audits for accuracy and compliance, and providing support for HR team members and users on HR system-related inquiries are crucial tasks. Additionally, collaborating with cross-functional teams to align HR systems with overall company objectives and processes is essential. Qualifications for this role include a Bachelor's degree in Computer Engineering, Computer Science, Technology, or equivalent, with a preference for a Master's degree. PMP Certification or other Project/Program Management qualification is preferred, along with fluency in English (Arabic is a plus). You should have at least 5 years of experience in HRIS management or similar roles, familiarity with HR systems like Workday, SuccessFactors, ADP, and proficiency in HRIS software, reporting tools, data management, and Excel. Strong project management skills, communication skills, analytical mindset, attention to detail, and IT certifications in HR system management are valuable assets for this role. Stay updated with HR technology trends and implement best practices to enhance overall HR operations.,
Role Overview: You will be responsible for providing support services to end users through various channels, troubleshooting and remediating issues impacting the technology infrastructure, and ensuring continuity of business by installing, configuring, and monitoring computer systems and networks for clients. Key Responsibilities: - Drive the technical support team to provide proper and prompt customer support, monitor servers and systems, take ownership of reported issues, respond to inquiries, and ensure problems are recorded and tracked throughout the entire process. - Maintain positive working relationships with stakeholders, business users, suppliers, vendors, and other technical teams to improve products and services provided to clients and resolve any maintenance-related issues. - Provide technical and non-technical support to clients, conduct analysis, diagnosis, and troubleshooting of systems, network hardware, software faults, and bugs, apply metrics to monitor performance, measure key project criteria, and identify resolutions to technical problems. - Assist in planning, evaluating, testing, and implementing new technology such as systems and platforms, participate in different projects as required, and contribute to the creation of a support knowledge base by developing and communicating IT support manuals, technical notes, and articles to clients. - Utilize different communication channels to support or guide end users on various inquiries and issues, ensure proper recording and closure of all claims, generate timely reports, install, configure, monitor, and maintain computer hardware, operating systems, applications, and networks, and support the rollout of new applications. - Establish and maintain a complete and accurate record of all IT assets, security integrity, and business continuity controls, respond positively to operational needs, monitor application IT performance, work on shifts based on team requirements, work as Primary and/or Secondary supports based on roster, and complete the resolution of tickets based on defined targets. - Perform any other additional duties as directed by the line manager. Qualifications: - Bachelor's Degree in Computer Engineering, Computer Science, or Information Technology. - ITIL Certification (not mandatory). - Fluent in English Language. Additional Company Details: This job may require occasional duty travel for training and implementation purposes. You should have a proven record in implementing and monitoring infrastructure projects, skills in carrying out bug fixes and applying patches, basic knowledge in Java, Unix, SQL, and Webservices, holistic IT knowledge in heterogeneous technology environments, and experience in managing operations and technology platforms both internally and externally hosted. Additionally, you should have proven skills in analyzing data, identifying pitfalls, and recommending solutions.,
Role Overview: As the HR Systems Lead at Information Systems Associates - Sharjah (ISA-SHJ), your primary responsibility will be to manage and optimize HR systems and technologies to support the organization's HR functions. This includes overseeing the implementation, integration, configuration, and maintenance of HR software systems such as HRIS, ATS, LMS, etc. Your role will involve collaborating with other departments, managing system upgrades, troubleshooting, and ensuring data integrity and compliance with relevant regulations. Key Responsibilities: - Oversee the configuration, maintenance, and optimization of HR systems, including HRIS, ATS, LMS, and other related HR technology platforms. - Ensure system security, access control, and data integrity are maintained at all times. - Lead and manage HR system implementations, from selection to rollout, in alignment with business needs. - Design and generate HR metrics, reports, and dashboards to support data-driven decision-making. - Evaluate the functionality of existing HR systems and recommend upgrades or new systems to enhance HR processes. - Ensure HR systems comply with relevant data protection regulations and protect confidential employee information. - Provide support for HR team members and users across the organization on HR system-related inquiries and issues. - Collaborate with cross-functional teams to ensure HR systems are aligned with overall company objectives and processes. Qualification Required: - Bachelor's degree in Computer Engineering, Computer Science, Technology, or equivalent (Master's degree preferred). - PMP Certification or other Project or Program Management qualification is preferred. - Fluent in English Language; Arabic proficiency is a plus. - Proven experience in HRIS management, HR systems administration, or similar roles (5+ years preferred). - Strong understanding of HR processes and best practices. - Proficiency in HRIS software, reporting tools, and data management. - Experience in system integrations and working with APIs is a plus. - Advanced knowledge of Excel and data analysis. - Strong project management skills with the ability to lead cross-functional teams. - Excellent communication skills with the ability to train and support staff at all levels. - IT certifications in HR system management. Role Overview: As the HR Systems Lead at Information Systems Associates - Sharjah (ISA-SHJ), your primary responsibility will be to manage and optimize HR systems and technologies to support the organization's HR functions. This includes overseeing the implementation, integration, configuration, and maintenance of HR software systems such as HRIS, ATS, LMS, etc. Your role will involve collaborating with other departments, managing system upgrades, troubleshooting, and ensuring data integrity and compliance with relevant regulations. Key Responsibilities: - Oversee the configuration, maintenance, and optimization of HR systems, including HRIS, ATS, LMS, and other related HR technology platforms. - Ensure system security, access control, and data integrity are maintained at all times. - Lead and manage HR system implementations, from selection to rollout, in alignment with business needs. - Design and generate HR metrics, reports, and dashboards to support data-driven decision-making. - Evaluate the functionality of existing HR systems and recommend upgrades or new systems to enhance HR processes. - Ensure HR systems comply with relevant data protection regulations and protect confidential employee information. - Provide support for HR team members and users across the organization on HR system-related inquiries and issues. - Collaborate with cross-functional teams to ensure HR systems are aligned with overall company objectives and processes. Qualification Required: - Bachelor's degree in Computer Engineering, Computer Science, Technology, or equivalent (Master's degree preferred). - PMP Certification or other Project or Program Management qualification is preferred. - Fluent in English Language; Arabic proficiency is a plus. - Proven experience in HRIS management, HR systems administration, or similar roles (5+ years preferred). - Strong understanding of HR processes and best practices. - Proficiency in HRIS software, reporting tools, and data management. - Experience in system integrations and working with APIs is a plus. - Advanced knowledge of Excel and data analysis. - Strong project management skills with the ability to lead cross-functional teams. - Excellent communication skills with the ability to train and support staff at all levels. - IT certifications in HR system management.