As a Technical Support Specialist at Information Systems Associates - Sharjah (ISA-SHJ), your primary role will be to provide support services to end users through various channels. You will troubleshoot and remediate issues affecting the technology infrastructure to ensure smooth business operations. Additionally, you will be responsible for installing, configuring, and monitoring computer systems and networks for clients, ensuring productivity aligns with clients" policies and procedures. Your key responsibilities will include driving the technical support team to provide prompt customer support, monitoring servers and systems, taking ownership of reported issues, and ensuring that problems are recorded and tracked throughout the resolution process. You will also maintain positive relationships with stakeholders, business users, suppliers, and technical teams to enhance products and services for ISA clients. Furthermore, you will provide technical and non-technical support to clients by analyzing, diagnosing, and troubleshooting system and network issues. You will identify resolutions to technical problems, carry out bug fixes, apply patches, and escalate unresolved issues as needed. Your role will also involve assisting in the development and implementation of processes, service level agreements, and new technology planning. To be successful in this role, you should hold a Bachelor's Degree in Computer Engineering, Computer Science, or Information Technology. ITIL certification is preferred but not mandatory. Fluency in English language is required. You should have 5-6 years of experience in IT infrastructure support service desk operations, preferably in the aviation industry. Additionally, you should possess proven skills in implementing and monitoring infrastructure projects, bug fixes, and basic knowledge in Java, Unix, SQL, and Webservices. Your holistic IT knowledge in heterogeneous technology environments, experience in managing operations and technology platforms, and ability to analyze data and recommend solutions will be valuable assets in this role. Occasional duty travel may be required for training and implementation purposes. Being available for 24x7 support and working in shifts based on team requirements are essential aspects of this position. If you are proactive, detail-oriented, and have a passion for resolving technical issues to ensure continuous business operations, this role offers an exciting opportunity to contribute to the success of ISA-SHJ.,
The HR Systems Lead at Information Systems Associates - Sharjah (ISA-SHJ) in Pune, MH, IN is responsible for managing and optimizing HR systems and technologies to support the organization's HR functions. Your role includes overseeing the configuration, maintenance, and optimization of HR systems such as HRIS, ATS, LMS, and other related platforms. You will ensure system security, access control, and data integrity are maintained at all times, along with managing system updates, integrations, and troubleshooting to ensure smooth operations. Leading HR system implementations, collaborating with IT and external vendors for system integrations, and training HR teams and employees on system use are key aspects of your responsibilities. You will design and generate HR metrics, reports, and dashboards to support data-driven decision-making, as well as evaluate existing HR systems for enhancements and recommend upgrades or new systems to improve HR processes. Ensuring compliance with data protection regulations, protecting confidential employee information, managing audits for accuracy and compliance, and providing support for HR team members and users on HR system-related inquiries are crucial tasks. Additionally, collaborating with cross-functional teams to align HR systems with overall company objectives and processes is essential. Qualifications for this role include a Bachelor's degree in Computer Engineering, Computer Science, Technology, or equivalent, with a preference for a Master's degree. PMP Certification or other Project/Program Management qualification is preferred, along with fluency in English (Arabic is a plus). You should have at least 5 years of experience in HRIS management or similar roles, familiarity with HR systems like Workday, SuccessFactors, ADP, and proficiency in HRIS software, reporting tools, data management, and Excel. Strong project management skills, communication skills, analytical mindset, attention to detail, and IT certifications in HR system management are valuable assets for this role. Stay updated with HR technology trends and implement best practices to enhance overall HR operations.,