Analyst – SERVICENOW QA - HYD

Analyst – SERVICENOW QA - Deloitte Support Services India Private Limited

Solutions Delivery-Canada is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems.

Solutions Delivery Canada develops and maintains solutions built on varied technologies like SalesForce, Microsoft technologies, SAP, Hadoop, ETL, BI , ServiceNow, PowerAutomate, OpenText. Solutions Delivery Canada has various groups which provide the best of the breed solutions to the clients by following a streamlined system development methodology. Solutions Delivery Canada comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.

Role: Operates as ServiceNow QA for ServiceNow implementation projects.

Responsibilities

Strategic

• Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.
• Demonstrates an ability to provide accurate project estimates and timelines.
• Demonstrates an ability to deliver on project commitments.
• Produces work that consistently meets quality standards.

Operational

• Demonstrates the ability to understand complex business and functional requirements.
• Demonstrates superior analytical skills in analyzing user, functional and technical requirements
• Demonstrates practical application of the Testing Concepts in day-to-day project activities.
• Demonstrates the ability to derive the Test Scenarios from the Business Requirements.
• Demonstrates working understanding in Test Design and writing detailed test cases based on user scenarios.
• Demonstrates a working understanding of analyzing test execution results and the creation of appropriate test metrics.
• Demonstrates a working understanding of the defect management process.
• Demonstrates a working understanding of ServiceNow Test Management and Agile
• Demonstrates a working understanding of automation testing concepts and hands on ServiceNow ATF
• Demonstrate a working understanding of Automation execution like preparing smoke test scenarios and execution in continuous basis with each deployment
• Demonstrates the ability to enhance automation scripts to build a regression suite.
• Demonstrates a working understanding of software testing techniques and strategies.
• Demonstrates working understanding in Mobile Testing.
• Demonstrates a working understanding of the various Test Management and Defect Management tools.
• Demonstrates a working understanding of quality assurance and/or software development processes and methodologies, with the ability to share that knowledge with peers, and project team members.
• Demonstrates excellent analytical skills and ability to solve complex problems.
• Identifies ways of “working smarter”, through elimination of unnecessary steps or duplication.

Location: Hyderabad

Work shift Timings: 11 AM to 8 PM

Qualifications

• B.Tech, BE, M.Tech or equivalent technical degree.
• 1-2.6 years experience in a similar role and Enterprise organisation.

Essential

Tools/Technology Skills:

ServiceNow:

The candidate should have knowledge on various ServiceNow applications like GRC/IRM, ITSM, ITBM, CMDB, Service Mapping.

• Demonstrates working understanding of QE Tools tools like TFS, ServiceNow Test Management, ServiceNow Agile
• Demonstrates working understanding of Various Service Now Application like GRC/IRM, ITSM, ITBM
• Demonstrates working understanding of Experience on all ITSM modules
• ITIL Foundation certified
• Demonstrates working understanding of ServiceNow ATF, Tricentis Tosca
• Worked in Agile / Scrum

Good to have:

• Working experience / Knowledge in ServiceNow ATF
• Experience / Knowledge on ITBM, ITFM, CMDB etc.
• ServiceNow System Administrator Certification