Analyst - Sales Strategy Analytics [T500-21481]

ANSR is hiring for one of its clients.

About American Airlines:

To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.

American Airlines is transforming the way it delivers technology to its customers and team members worldwide.

American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

INTRO:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

WHY YOU’LL LOVE THIS JOB:

The Analyst / Sr Analyst, Sales Support is part of the AAdvantage Business Sales Organization. This role is responsible for supporting acquisition efforts across the AAdvantage Business sales team, improving data accuracy, streamlining operations, enabling smarter decision-making and supporting increased acquisition rates of new customers to the AAdvantage Business platform. The position focuses on leveraging data, automation, and AI tools to drive process optimization and innovation across commercial functions.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Leverage third-party data sources (e.g. business directories, industry reports, LinkedIn Sales Navigator) to build lists of high-potential corporate prospects
• Enrich CRM data with relevant firmographic details (e.g., company size, industry, HQ location) and travel-related attributes to support segmentation and prioritization
• Implement data hygiene processes to regularly identify and resolve duplicates, outdated records, and missing fields for prospects
• Audit and maintain the accuracy, completeness, and consistency of prospect records in the CRM system
• Collaborate with sales and marketing teams to define and enforce data entry standards and best practices
• Support the development of automated workflows and alerts that surface high-potential leads and trigger timely follow-ups
• Partner with sales leadership to ensure CRM data aligns with evolving go-to-market strategies and account targeting models
• Support reporting efforts focused on pipeline management and sales team performance as needed

ALL YOU’LL NEED FOR SUCCESS:

Minimum Qualifications – Education & Prior Job Experience:

• Bachelor’s degree in business, Engineering, Data Science, Information Systems, or a related field
• 3+ years of experience in sales operations, CRM data management, business analytics, or a similar field

Preferred Qualifications – Education & Prior Job Experience:

• Master’s degree in data science, Business Analytics, or a related discipline
• 3+ years of experience in sales operations, revenue management, or data-driven marketing roles
• Prior experience in the airline, travel, or transportation industry

Skills, Licenses, and Certifications:

• Proficiency in
  Excel and
  SQL for data querying, cleansing, and analysis
• Experience with CRM platforms
  (Microsoft Dynamics preferred) and data enrichment tools
• Familiarity with Lean, Six Sigma, or Agile methodologies for process improvement
• Ability to communicate data-driven insights effectively across technical and business teams
• Strong collaboration skills with cross-functional global stakeholders
• Proven ability to prioritize and manage multiple projects in a fast-paced environment
• Experience with automated workflows, alerts, and CRM integrations is a plus

FEEL FREE TO BE YOURSELF AT AMERICAN:

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

COMPETENCIES:

• Caring
• Collaboration
• Development
• Future
• Results