Analyst-Operations Risk management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together

How will you make an impact in this role?

The Global Risk & Compliance Organization (“GRC”) independently oversees the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance.

We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.

The Operational Risk Management (ORM) team within GRC facilitates and monitors the implementation of effective Operational Risk Management Programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of the Operational Risk Management (ORM) Issues & Events team is to efficiently manage and remediate operational risk events (OREs) and issues across the BU, and ensure timely resolution of events that may impact BAU operations

We are seeking for an Analyst, to join our Operational Risk Management (ORM) function. The successful candidate will be responsible in driving the governance and ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Key Responsibilities:

The successful candidate will be able to provide credible challenge, identify weaknesses in the environment, communicate observations clearly, and work collaboratively with all colleagues. They will know how to efficiently complete key program initiatives, projects, and responsibilities, coordinating amongst partners across first and second lines of defense. They will have the skills necessary to work on multiple team responsibilities and thrive in an environment with many ad-hoc assignments. The candidate will be able to optimally produce results, enabling the business to manage operational risk exposures, and elevate the program.

The role Includes but are not limited to, the following responsibilities:

• Assist in maintenance of Issues & Events - Operational Risk Management Policies and Procedures, ensuring programs are carried out in a timely and accurate manner.

• Assist in Audit and Regulatory activities as well as providing support in the execution of MRA findings.

• Provide clear, concise, guidance to stakeholders /colleagues / partners on how to identify, record, manage and challenge Issues and Events.

• Develop training materials and communication tailored to specific users on Issues and Events execution guidance.

• Partner with the ORM Governance team for Issues and Events specific training and communication.

• Assist in administrative activities required to maintain the scope of issues and events within an enterprise framework.

• Support specific activities / tasks required to maintain the technology and processes used to record, manage, and report issues and events, to ensure they are fit for purpose and efficient

Required Qualifications:

• 2+ years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities.

• Project management, communication, and interpersonal skills.

• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.

• Excellent communication (verbal & written) and stakeholder management skills, with the ability to influence and collaborate with senior executives and cross-functional teams.

• Strong problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications:

• Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.

• Experience in at least one of the following: -

o Assisting in Audit and Regulatory activities as well as providing support in the execution of MRA findings.

o Assisting in administrative activities required to maintain the scope of issues and events within an enterprise framework.

o Supporting specific activities / tasks required to maintain the technology and processes used to record, manage, and report issues and events.

o Developing training materials and communication tailored to specific users on Issues and Events execution guidance.

o Developing Policies and Procedures and imparting training to a substantially large audience

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.