Analyst, Customer Master Data

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

:

In addition, the Cash Analyst will require a good amount of customer relationship management (CRM), sales processes and business operations. Analysts will communicate with customers via email to gather the required information, identify and resolve quality issues. 

The role also includes to analyze data , identify trends and plan work allocation in the ERP system in a timely manner.  

Your Role Accountabilities: 

• Process customer set up requests received via email using the given checklist. Creation, Modification and Deactivation activities. 

• Verify all information is provided in the documents per the required/given fields. If any fields are missing, reject the request and route back to the sales team/requestor to provide missing and unclear details. 

• Obtain required approvals from the designated approvers before processing with the customer set up. Follow up for approvals per the process defined SLAs. 

• Update credit management details per approved process policy and procedure. For any additional credit information, coordinate with the right teams. 

• Assign and update additional partner functions – Risk category etc. 

• Maintain documentation for compliance reporting and audits. 

• Finalize Setup and Changes – Save records and respond to requester with reference details. 

• Create regular reports to accurately track financial information. 

• Test new implementations and changes to the SAP system environment. 

• Alignment with collections team relating to queries regarding change modification in payment terms complying to approved documents. 

• Maintain desktop procedures. 

Qualifications & Experiences: 

• Fluent in English  

• 2 to 5 years’ experience in Account Receivables Customer Master and CRM  

• Bachelor’s degree in Accounting or Finance or related field is preferred 

• Quick problem solver, team player, good time management skills 

• Excellent listening, oral, and written communication skills 

• Experience in SAP ERP preferred  

• Great organizational and interpersonal skills 

• High level of analytical skills and problem-solving skills  

• Complete understanding of the Order to Cash process  

• Working knowledge of Microsoft Office products (Outlook, Word, Powerpoint)  

• Ability to work independently, creatively, and efficiently 

• Proven track record in meeting deadlines  

Not Required but preferred experience: 

• Experience in the Media Industry and/or Media Sales is preferred 

How We Get Things Done…