On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Membership Portfolio Services (MPS), within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology. The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions. The Content Management Group’s (CMG) role is within ECMX.
CMG is responsible for creative development and content management tasks for pre-approved U.S. marketing content which includes:
How will you make an impact in this role?
The successful candidate will be an integral part of a fast-paced, agile MarOps team. They will support leadership and partners with the overall governance and execution of marketing content. This role will work cross functionally with various teams across the organization, including ECMX, Marketing, Product Management, Compliance, Legal, Technologies, etc.
Responsibilities:
Manage content communications/inquiries with partners including optimizing the process, organizing, and facilitating timely communications to stakeholders to outline critical changes and updates in marketing requirements.
Collaborate on project strategies with key stakeholders to develop action plans for content within time-sensitive timelines.
Provide support and expertise to partners as it relates to marketing content housed in the Marketing Digital Asset Manager (DAM).
Execute content changes including creating and updating content, obtaining approvals from partners, and ongoing content reviews to ensure accuracy and quality. Including periodic testing process.
Participate in business-driven projects as a subject matter expert of the content to guide partners and maintain governance standards.
Review marketing changes and updates for applicable impacts on content.
Support leadership in all relevant activities.
Minimum Qualifications
Prior experience in at least one of these areas: Content Management, Content Management Solutions (CMS), Digital Asset Management (DAM), Data management, Compliance, Marketing Execution, Operations and/or Project Management.
Strong organizational and project management skills (agile, attention to detail, managing tight timelines) are critical.
Proven ability to independently manage multiple priorities simultaneously in a fast-paced environment and drive results.
Comfortable in leading and influencing discussions across various levels of the organization without direct authority.
Ability to build relationships, manage and resolve conflict and partner effectively with cross-functional teams and peers.
Ability to adjust quickly to shifting priorities, multiple demands, and ambiguity.
Proactive, results-oriented, and self-driven.
Excellent communication skills, both written and verbal.
Strong proficiency with Microsoft Office Suite.
Bachelor’s degree.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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