Amazon connect

Job Summary
We are seeking a highly skilled and motivated Amazon Connect Tech Lead with 8 11 years of experience to design develop and implement scalable and secure contact center solutions using AWS Connect and related services This role demands strong technical leadership handson expertise in cloud telephony and the ability to manage and mentor teams to deliver enterprisegrade solutions You will work closely with business stakeholders solution architects and developers to ensure effective implementation of customer engagement platformsKey ResponsibilitiesLead endtoend design architecture and deployment of Amazon Connect solutionsCreate and manage contact flows routing profiles and queue configurationsIntegrate Amazon Connect with AWS services like Lambda Lex DynamoDB S3 and CloudWatchEnable CRM ERP or ticketing tool integrations via APIs or middlewareImplement security compliance and governance controls in the contact center environmentMentor development teams and oversee code quality and technical deliverablesCollaborate with crossfunctional teams product QA DevOps to drive project deliveryDefine best practices document technical solutions and ensure operational stabilityConduct performance tuning and troubleshooting for voice and chat interactionsRequired SkillsProven experience with Amazon Connect including contact flows Lex bots and AWS LambdaStrong understanding of telephony VoIP and contact center conceptsExpertise in AWS services Lambda S3 DynamoDB CloudFormation CloudWatch IAMProgramming experience in JavaScript Nodejs or similarSolid experience in RESTful APIs and integration frameworksStrong problemsolving skills with a focus on performance and scalabilityExcellent communication and leadership skillsAbility to manage stakeholders timelines and technical risksPreferred SkillsAWS Certification Solutions Architect Associate or higherExperience with CRM integrations eg Salesforce Zendesk ServiceNowFamiliarity with CICD pipelines DevOps and infrastructureascode Terraform CloudFormationKnowledge of contact center KPIs and analytics dashboardsExposure to other contact center platforms Genesys Twilio NICE is a plusExperience working in AgileScrum environmentsHandson knowledge of Chatbots Voicebots and Conversational AI platforms